NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.

With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. 

Position Summary:

NPS Prism has experienced tremendous growth as a standalone software and data business over the past two years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build Bain’s largest startup and take NPS Prism into the future.

Associates on the Prism India Hub Commercial Operations team will work closely with Commercial Operations Senior Associates, Commercial Engagement Managers, and other leaders of the Commercial team to serve our highest-priority clients. 

 Essential Functions:

  • Work on multiple parallel workstreams across NPS Prism instruments
  • Create dynamic and engaging presentations, analyzing insights and Prism data to bring the value of Prism to life for our clients
  • Undertake analytics on Prism data for products across industries to guide the creation of insights for our clients
  • Understand business objectives and ensure that they are being met by the current deliverables
  • Provide research across industries to enable design of NPS Prism instruments 

 Qualifications:

  • Education and Work Experience:
    • Candidate should be a Graduate from top-tier College with strong academic records and 6-24 months of relevant experience
  • Knowledge, Skills and Abilities Required:
    • Should possess exceptional skills in Microsoft Excel and PowerPoint
    • Candidates should possess excellent analytical, communication, problem solving and team player skills
    • Ability to handle multiple tasks and work under pressure
    • Knowledge in any of the tools such as Alteryx, tableau, SQL is a plus