Source: NPS Prism (Q3 2023-Q2 2024 or subset of periods available)
Our latest relationship NPS scores from Q3 2023 – Q2 2024 reveal Nubank and Banco de Chile as leaders in Latin America due to their innovative approaches to consumer banking.²
Nubank stands out in Mexico and Colombia by offering seamless digital solutions, high-yield savings accounts, and efficient banking experiences. Banco de Chile excels because of its strong market presence along with comprehensive product offerings and exceptional customer service.
Nubank and Banco de Chile’s focus on digital offerings and customer-centric services sets them apart as regional banking leaders.
Notes: ¹Q3 2023 – Q2 2024 rolling average NPS used; NPS scores at 80% confidence level; relationship NPS metric shown for all scores;
firms considered in the rankings above are required to offer at least one of a current account or a savings account product. ²Nubank and Banco de Chile lead among countries surveyed by NPS Prism in Latin America outside of Brazil. ³NPS Prism also collects data on Brazil, although it was excluded from this view. Please click the red button above for details on our Brazil banking insights