The Latest Articles from Prism

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When to Go Digital and When to Stay Human? An NPS Analysis.

At one point or another, most of us have experienced the frustrations that come with a company’s digital touchpoints. No matter how thoroughly you outline your issue or clearly say, ...

U.S. Utilities’ relationship NPS continues to drop amid inflation and the end of favorable pandemic-era policies

Net Promoter Score

How to Combine Competitive NPS Data With Internal Data to Drive CX Improvements

Supply Constraints and Rising Costs Lead to rNPS Decreases for Luxury Vehicle Brands

Carriers Look to Mitigate eNPS Declines Amidst Increasing Premiums: See How Inflation and Other Trends Are Reshaping CX in Insurance

Value-Focused Grocers See Increases in rNPS and Share of Wallet: Explore These and Other Leading CX Trends in Grocery

Banks See Increases in Digital NPS and Mobile Adoption: See the Impact of These and Other Banking Customer Experience Trends

Featured

When to Go Digital and When to Stay Human? An NPS Analysis.

As Digital Banking Takes Off, Hidden Defection of Consumers Is Rampant

Want to See How Your Company Measures up Against the Competition?

The Latest Articles from Prism

When to Go Digital and When to Stay Human? An NPS Analysis.

U.S. Utilities’ relationship NPS continues to drop amid inflation and the end of favorable pandemic-era policies

How to Combine Competitive NPS Data With Internal Data to Drive CX Improvements

Supply Constraints and Rising Costs Lead to rNPS Decreases for Luxury Vehicle Brands

Carriers Look to Mitigate eNPS Declines Amidst Increasing Premiums: See How Inflation and Other Trends Are Reshaping CX in Insurance

Value-Focused Grocers See Increases in rNPS and Share of Wallet: Explore These and Other Leading CX Trends in Grocery

Banks See Increases in Digital NPS and Mobile Adoption: See the Impact of These and Other Banking Customer Experience Trends

When to Go Digital and When to Stay Human? An NPS Analysis.

As Digital Banking Takes Off, Hidden Defection of Consumers Is Rampant

Want to See How Your Company Measures up Against the Competition?

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