The Latest Articles from Prism
Featured
NPS Prism Releases Latest U.S. Benchmarks Report
NPS Prism is thrilled to release our latest US Benchmarks Report, offering CX, product, and business leaders a valuable way to measure customer sentiment, track changes in customer experience ...
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Featured
NPS Prism Releases Latest U.S. Benchmarks Report
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Customer Episodes
Claims: The Moment That Determines Customer Loyalty
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Customer Episodes
How Utilities Drive Customer Satisfaction with Efficient Digital Bill Pay Journeys
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Featured
Top of the Wallet: Brazilian Banks Battle to Secure Primacy
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Featured
2024 Global Banking NPS Benchmarks Report
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Insurance
The Moment of Truth: How Emergency Assistance Impacts Insurance Customer Retention
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Financial Services
How Top Retirement Firms Build Loyalty and Expand Wallet Share through Engagement
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Insurance
For UK Insurers, Clear Communication is Vital to Retain Customers Amid Premium Increases
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Auto
EV Consideration Peaked for Mass Market in 2023, Declines in 2024; Luxury Interest Steady
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