The Latest Articles from Prism
When to Go Digital and When to Stay Human? An NPS Analysis.
At one point or another, most of us have experienced the frustrations that come with a company’s digital touchpoints. No matter how thoroughly you outline your issue or clearly say, ...Read More
Grocers Face Heightened Customer Dissatisfaction: The Impact of Stockouts and Checkouts on NPSRead More
Increased Insurance Premiums Lead to Double Digit pNPS DeclinesRead More
Unlock CX Excellence with the 2022 NPS Prism® U.S. Benchmarks ReportRead More
U.S. Utilities’ relationship NPS continues to drop amid inflation and the end of favorable pandemic-era policiesRead More
Net Promoter Score
How to Combine Competitive NPS Data With Internal Data to Drive CX ImprovementsRead More
Supply Constraints and Rising Costs Lead to rNPS Decreases for Luxury Vehicle BrandsRead More
Carriers Look to Mitigate eNPS Declines Amidst Increasing Premiums: See How Inflation and Other Trends Are Reshaping CX in InsuranceRead More
Value-Focused Grocers See Increases in rNPS and Share of Wallet: Explore These and Other Leading CX Trends in GroceryRead More
Banks See Increases in Digital NPS: See the Impact of Banking Customer Experience TrendsRead More
Stay Up to Date on the Latest in
Consumer Experience & NPS Benchmarking
Subscribe to our blog to learn about all the major industry trends revealed by NPS Prism data.