The Latest Articles from Prism
When to Go Digital and When to Stay Human? An NPS Analysis.
At one point or another, most of us have experienced the frustrations that come with a company’s digital touchpoints. No matter how thoroughly you outline your issue or clearly say, ...Read More
U.S. Utilities’ relationship NPS continues to drop amid inflation and the end of favorable pandemic-era policiesRead More
Net Promoter Score
How to Combine Competitive NPS Data With Internal Data to Drive CX ImprovementsRead More
Supply Constraints and Rising Costs Lead to rNPS Decreases for Luxury Vehicle BrandsRead More
Carriers Look to Mitigate eNPS Declines Amidst Increasing Premiums: See How Inflation and Other Trends Are Reshaping CX in InsuranceRead More
Value-Focused Grocers See Increases in rNPS and Share of Wallet: Explore These and Other Leading CX Trends in GroceryRead More
Banks See Increases in Digital NPS: See the Impact of Banking Customer Experience TrendsRead More
When to Go Digital and When to Stay Human? An NPS Analysis.Read More
As Digital Banking Takes Off, Hidden Defection of Consumers Is RampantRead More
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