The Latest Articles from Prism
Featured
When to Go Digital and When to Stay Human? An NPS Analysis.
At one point or another, most of us have experienced the frustrations that come with a company’s digital touchpoints. No matter how thoroughly you outline your issue or clearly say, ...
Read More
NPS
Neobank Nu and Banco de Chile are the NPS leaders among consumer banks in Latin America
Read More
Grocery
Leading Grocers Outshine Clubs and Mass Retailers in Key Drivers of the In-Store Browsing Experience
Read More
Grocery
6 Key In-Store Factors Boosting Grocers' eNPS Up to 82 Points
Read More
Utilities
U.S. Utilities’ relationship NPS begins to rebound due to easier cost-saving journeys
Read More
Telecommunications
U.S. Internet Providers See High Churn Risk Due to Increasing Costs
Read More
Net Promoter Score
NPS Prism at Medallia Experience '24
Read More
Utilities
U.S. Utilities See jNPS Disparity Between Gas & Electric
Read MoreLife & Annuities Insurers See rNPS Declines Due to Decreased Engagement and Economic Factors
Read More
Grocery
Grocers Face Heightened Customer Dissatisfaction: The Impact of Stockouts and Checkouts on NPS
Read MoreWant to See How Your Company Measures up Against the Competition?
Sign up for a live demo to see the data that NPS Prism has on you and your competitors.
Stay Up to Date on the Latest in
Consumer Experience & NPS Benchmarking
Subscribe to our blog to learn about all the major industry trends revealed by NPS Prism data.