The Latest Articles from Prism
Featured
When to Go Digital and When to Stay Human? An NPS Analysis.
At one point or another, most of us have experienced the frustrations that come with a company’s digital touchpoints. No matter how thoroughly you outline your issue or clearly say, ...
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Grocery
Leading Grocers Outshine Clubs and Mass Retailers in Key Drivers of the In-Store Browsing Experience
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Grocery
6 Key In-Store Factors Boosting Grocers' eNPS Up to 82 Points
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Utilities
U.S. Utilities’ relationship NPS begins to rebound due to easier cost-saving journeys
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Telecommunications
U.S. Internet Providers See High Churn Risk Due to Increasing Costs
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Net Promoter Score
NPS Prism at Medallia Experience '24
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Utilities
U.S. Utilities See jNPS Disparity Between Gas & Electric
Read MoreLife & Annuities Insurers See rNPS Declines Due to Decreased Engagement and Economic Factors
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Grocery
Grocers Face Heightened Customer Dissatisfaction: The Impact of Stockouts and Checkouts on NPS
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Insurance
Increased Insurance Premiums Lead to Double Digit pNPS Declines
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