The Latest Articles from Prism
Featured
When to Go Digital and When to Stay Human? An NPS Analysis.
At one point or another, most of us have experienced the frustrations that come with a company’s digital touchpoints. No matter how thoroughly you outline your issue or clearly say, ...
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Grocery
Grocers Face Heightened Customer Dissatisfaction: The Impact of Stockouts and Checkouts on NPS
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Insurance
Increased Insurance Premiums Lead to Double Digit pNPS Declines
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NPS
Unlock CX Excellence with the 2022 NPS Prism® U.S. Benchmarks Report
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Utilities
U.S. Utilities’ relationship NPS continues to drop amid inflation and the end of favorable pandemic-era policies
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Net Promoter Score
How to Combine Competitive NPS Data With Internal Data to Drive CX Improvements
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Automotive
Supply Constraints and Rising Costs Lead to rNPS Decreases for Luxury Vehicle Brands
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Financial Services
Carriers Look to Mitigate eNPS Declines Amidst Increasing Premiums: See How Inflation and Other Trends Are Reshaping CX in Insurance
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Grocery
Value-Focused Grocers See Increases in rNPS and Share of Wallet: Explore These and Other Leading CX Trends in Grocery
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Financial Services
Banks See Increases in Digital NPS: See the Impact of Banking Customer Experience Trends
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