The Latest Articles from Prism
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When to Go Digital and When to Stay Human? An NPS Analysis.
At one point or another, most of us have experienced the frustrations that come with a company’s digital touchpoints. No matter how thoroughly you outline your issue or clearly say, ...
Read MoreU.S. Utilities’ relationship NPS continues to drop amid inflation and the end of favorable pandemic-era policies
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Net Promoter Score
How to Combine Competitive NPS Data With Internal Data to Drive CX Improvements
Read MoreSupply Constraints and Rising Costs Lead to rNPS Decreases for Luxury Vehicle Brands
Read MoreCarriers Look to Mitigate eNPS Declines Amidst Increasing Premiums: See How Inflation and Other Trends Are Reshaping CX in Insurance
Read MoreValue-Focused Grocers See Increases in rNPS and Share of Wallet: Explore These and Other Leading CX Trends in Grocery
Read MoreBanks See Increases in Digital NPS and Mobile Adoption: See the Impact of These and Other Banking Customer Experience Trends
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