The Latest Articles from Prism
Featured
When to Go Digital and When to Stay Human? An NPS Analysis.
At one point or another, most of us have experienced the frustrations that come with a company’s digital touchpoints. No matter how thoroughly you outline your issue or clearly say, ...
Read More
Grocery
Grocers Face Heightened Customer Dissatisfaction: The Impact of Stockouts and Checkouts on NPS
Read More
Insurance
Increased Insurance Premiums Lead to Double Digit pNPS Declines
Read More
NPS
Unlock CX Excellence with the 2022 NPS Prism® U.S. Benchmarks Report
Read More
Utilities
U.S. Utilities’ relationship NPS continues to drop amid inflation and the end of favorable pandemic-era policies
Read More
Net Promoter Score
How to Combine Competitive NPS Data With Internal Data to Drive CX Improvements
Read More
Automotive
Supply Constraints and Rising Costs Lead to rNPS Decreases for Luxury Vehicle Brands
Read More
Financial Services
Carriers Look to Mitigate eNPS Declines Amidst Increasing Premiums: See How Inflation and Other Trends Are Reshaping CX in Insurance
Read More
Grocery
Value-Focused Grocers See Increases in rNPS and Share of Wallet: Explore These and Other Leading CX Trends in Grocery
Read More
Financial Services
Banks See Increases in Digital NPS: See the Impact of Banking Customer Experience Trends
Read MoreStay Up to Date on the Latest in
Consumer Experience & NPS Benchmarking
Subscribe to our blog to learn about all the major industry trends revealed by NPS Prism data.