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Be at the Forefront of CX
in Wireless and Internet

NPS Prism provides the most comprehensive CX data for telecom. Use these insights to prioritize digitalization investments, reduce customer churn, and maximize bundling among current customers.

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Companies Covered in Our Dataset

and many more

NPS Prism for
Mobile & Internet

26
Mobile & Internet Providers NPS Prism includes data on most major mobile and internet providers.
26 +
Customer Journeys NPS Prism contains granular NPS analysis across the joining, using services, billing & payments, managing account, and tech support customer journeys.
80 K+
Customers Surveyed NPS Prism collects data from a representative sample of over 80K customers every 90 days.

Actionable Insights That Matter

See a sample of the data we analyze in the NPS Prism platform

Joining & Onboarding
Services
Billing & Payments
Account Management
Assistance
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Attract More New Customers

See how you stack up against competitors at an episode-level on journeys like:

  • Sign up for Service
  • Activate Device
  • Switch Carriers
  • Buy/Upgrade Device
  • Sign up for Service
  • Install New Service
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Refine the User Experience

Get a better understanding of how customers are using your products and services with granular insights into journeys like:  

  • Stream videos
  • Browse Internet
  • Game Online
  • Voice Calls
  • Video Conferencing
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Reduce Friction During Bill Pay

Evaluate how you and other internet & mobile providers perform during the payment journey. NPS Prism includes data on:

  • First Bill Issues
  • Dispute Bill 
  • Pay Bill
  • Setup/Change Autopay
  • Purchase Credits
  • Price Changed
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Ensure Account Management is Fast & Easy

Discover how customers feel about the account management experience, including:
  • Manage Online Profile
  • Change Plan/Price
  • Redeem Rewards
  • Move service
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Create a Smooth Assistance Experience

Make sure customers are satisfied with issue resolution by improving journeys like:
  • Tech Support (Not lost/broken)
  • Lost/Broken Phone
  • Move service
  • Tech Support (No visit)
  • Tech support (w/ visit)
Wireless & Internet Insights

The Latest
from NPS Prism

Uncover new trends in wireless and internet CX on our blog.

View more resources
Report NPS Prism's Benchmarks Report Learn More
Prism Insights Prime Time for Boomers: Streaming Services Captivate Older Audiences Learn More

Stay Up to Date on the Latest in
Consumer Experience & NPS Benchmarking

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