As an NPS Prism subscriber, you have identified which episodes create promoters and detractors, and you have quantified net promoter score gaps between you and the leaders. You have a lot of ideas for CX improvements, but you want to know which ones are most important.
Uplift by NPS Prism is a best-in-class solution for clients looking to work smarter and faster. Tailored for your brand, Bain's rigorous analysis quantifies the experiences that deliver meaningful relationship NPS improvements.
Relationship NPS (rNPS) Uplift Opportunity
Prioritize the right episodes at the right time
Uplift uses Bain & Company’s finely tuned predictive model informed by industry-leading CX expertise to identify customer episodes with the greatest potential to lift your relationship NPS.
Uplift Opportunity by Episode
Your Uplift analysis shows the rNPS impact of episode experiences, and, if relevant, the share of rNPS improvement that may be driven by increases or decreases in the episode's incidence rate.