See Where You Stand Relative to the Competition

CX leads equipped with NPS software gain more than just a way to source data and insights; they gain an empirical, objective source to guide and back up their strategy recommendations. 

• Easily manipulate data with flexible filters

• Download data for reporting 

• Break down key moments in your customer journeys

• Gain a granular understanding of what drives customer happiness for both your company and your competitors

• Rely on data sourced with a proven methodology developed by experts from Bain & Company

With NPS Prism, line of business (LOB) and channel owners can find exactly what their team needs to address in order to decrease costs associated with poor customer experience and maximize profit. 

• Analyze data by channel or product
• Measure KPIs across LOBs and channels 
• Easily customize dashboards and export data
• Prioritize the improvements that provide the greatest competitive advantage

NPS Prism enables marketers to see where they stand in relation to their competitors with an unprecedented level of detail. 

• Quantify exactly where you are and where you want to go relative to the competition

• Observe trends over time with refreshed data on a quarterly or semi-annual basis

• Measure the impact of your marketing initiatives with NPS, both at the relationship and interaction level

Establish a competitive edge in your product roadmap with flexible dashboards that unlock insights into how customers acquire, use, and seek support for your and your competitors’ products. Answer questions like:

• Why do customers buy your product over competitors'? 

• What aspects of the product experience are they frustrated by? 

• Should your efforts be directed towards improving the product itself or towards adjacent experiences, like delivery, service and support?