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NPS Prism Team

Build Your Career
and the Future of
CX Analytics

At NPS Prism, we’re changing how the world approaches CX and helping our customers delight their customers. We combine the best of an award winning consulting firm and a fast-paced startup. Benefit from both Bain’s award-winning collaborative work culture and an ambitious team of tight-knit colleagues.

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What People are Saying about Bain & Company

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Join the People of Prism

Blaze a Trail at the
Forefront of CX Analytics

As a Bain & Company venture, NPS Prism offers the best of both worlds. We’re proud to offer our employees the same workplace values and culture that made Bain Glassdoor’s #1 best consulting firm to work for, top-tier benefits and mentors at the top of their fields.

At the same time, you’ll get to experience the energy and excitement of a fast-moving, ambitious start-up. The NPS Prism team is made up of smart, talented people who are always looking to learn from and grow with one another. We are hiring for many positions in sales, customer success, operations, product and engineering in NYC, Boston, Sao Paolo, Warsaw, New Delhi and many more cities across the world.

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NPS Prism’s History

How We Started

In 2001, Fred Reichheld invented the Net Promoter Score (NPS) with Bain and Satmetrix. Today, two-thirds of the Fortune 1000 use it to measure customer loyalty. The natural next step for NPS was a customer experience (CX) SaaS platform to unify and analyze NPS across industries, companies and customer journeys.

With NPS Prism, we want to help companies better understand customers, increase loyalty and grow sales. We do it with a cloud-based service that answers the key questions CX leaders have: Where are we ahead of or behind competitors, and what should we prioritize to help close the gaps?

The NPS Prism team includes Partners from Bain’s CX practice as well as over 100 experienced product, sales and technology leaders around the world.

Come join our diverse, global team as we help the world's leading companies tackle their toughest CX challenges!

Explore Available Roles

Have a passion for innovation and CX? See whether we have an opening that’s the right fit for you. We look forward to working with you!

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