Companies Covered in Our Dataset
![Gopuff_Wordmark_-_White_background](https://www.npsprism.com/hubfs/Gopuff_Wordmark_-_White_background.jpeg)
![CVS-Pharmacy-Logo](https://www.npsprism.com/hubfs/CVS-Pharmacy-Logo.png)
![Rite-Aid-Emblem](https://www.npsprism.com/hubfs/Rite-Aid-Emblem.png)
![target-3](https://www.npsprism.com/hubfs/target-3.png)
![Dollar-General-Logo](https://www.npsprism.com/hubfs/Dollar-General-Logo.png)
![walmart-2](https://www.npsprism.com/hubfs/walmart-2.png)
![Kroger-Logo-1](https://www.npsprism.com/hubfs/Kroger-Logo-1.png)
![1485908_WAG_Signature_logo_RGB_750x208](https://www.npsprism.com/hubfs/1485908_WAG_Signature_logo_RGB_750x208.png)
![amazon](https://www.npsprism.com/hubfs/amazon.png)
![Instacart_logo_and_wordmark.svg-1](https://www.npsprism.com/hubfs/Instacart_logo_and_wordmark.svg-1.png)
![7_Eleven_Horizontal_2022_RGB_1639377127_8977](https://www.npsprism.com/hubfs/7_Eleven_Horizontal_2022_RGB_1639377127_8977.jpeg)
and many more
NPS Prism for
Convenience
38
Convenience Players
NPS Prism includes data on most major conveniences in the US.
17
+
Customer Journeys
NPS Prism contains granular NPS analysis across in store shopping, online shopping loyalty and membership customer journeys.
20
K
Customers Surveyed
NPS Prism collects data from a representative sample of 20K customers every year.
Meaningful Insights for Action
See a sample of the data we analyze in the NPS Prism platform
In-store shopping
![CR16286_hres-1](https://www.npsprism.com/hs-fs/hubfs/CR16286_hres-1.jpg?width=614&name=CR16286_hres-1.jpg)
Improve in store experience
Evaluate how you and your competitors perform on in-store journeys:
- Ask a question to staff
- Browse and select items in-store
- Check out in-store
- Order hot food or beverage
- Redeem coupon in-store
- Return or exchange item
- Use photo services
- Encountering product unavailability
Online Shopping
![CR18302_PPTX (1)-1](https://www.npsprism.com/hs-fs/hubfs/CR18302_PPTX%20(1)-1.jpg?width=614&name=CR18302_PPTX%20(1)-1.jpg)
Make the most of your online shopping experience
Discover how customers feel about your online shopping experience, with data on journeys including:
- Addressing a problem
- Browsing and selecting online
- Checking out online
- Picking up order
- Receiving order at home
- Redeeming coupon online
- Encountering product unavailability
Loyalty and Membership
![CR16207_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR16207_PPTX.jpg?width=614&name=CR16207_PPTX.jpg)
Optimize loyalty program journeys for seamless reward redemption and membership enrollment
Make sure customers are satisfied with your loyalty program by improving journeys like:
- Redeeming rewards
- Signing up or upgrading loyalty/membership program
![CR16286_hres-1](https://www.npsprism.com/hs-fs/hubfs/CR16286_hres-1.jpg?width=614&name=CR16286_hres-1.jpg)
Improve in store experience
Evaluate how you and your competitors perform on in-store journeys:
- Ask a question to staff
- Browse and select items in-store
- Check out in-store
- Order hot food or beverage
- Redeem coupon in-store
- Return or exchange item
- Use photo services
- Encountering product unavailability
![CR18302_PPTX (1)-1](https://www.npsprism.com/hs-fs/hubfs/CR18302_PPTX%20(1)-1.jpg?width=614&name=CR18302_PPTX%20(1)-1.jpg)
Make the most of your online shopping experience
Discover how customers feel about your online shopping experience, with data on journeys including:
- Addressing a problem
- Browsing and selecting online
- Checking out online
- Picking up order
- Receiving order at home
- Redeeming coupon online
- Encountering product unavailability
![CR16207_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR16207_PPTX.jpg?width=614&name=CR16207_PPTX.jpg)
Optimize loyalty program journeys for seamless reward redemption and membership enrollment
Make sure customers are satisfied with your loyalty program by improving journeys like:
- Redeeming rewards
- Signing up or upgrading loyalty/membership program
Convenience