NPS Prism’s benchmarking reports analyze industry-wide NPS scores, trends, and critical drivers for your company’s CX strategy.
Our latest report, Europe Banking Benchmarks, reveals the consumer banking NPS leaders and score ranges across 10 countries and will help you answer key questions, such as:
- How does my country’s banking score range compare to others?
- What’s a good NPS score for consumer banks in my country?
- What’s considered good in other countries?
Download now to gain valuable customer loyalty insights to help you make informed decisions to improve CX and drive business growth.
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Leaderboard
2024 Australia Banking Benchmarks
New NPS benchmarks for Australia consumer banks based on customer data from Q2 - Q4 2023.
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Previous Reports
Winter 2023 U.S. Benchmarks Report
The latest U.S. NPS benchmarks based on NPS Prism customer data spanning Q3 2022 -Q2 2023. The Winter 2023 report has been expanded to include comprehensive insights for new industries - home improvement and pharmacy - alongside 9 other industries, airlines, automotive, consumer banking, convenience retail, grocery, insurance, telecom, utilities, and video streaming.
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Fireside Chat: Winter 2023 U.S. Benchmarks
NPS Prism and Bain CX experts explain the 2023 U.S. Benchmarks Report, sharing their analysis on the new NPS leaderboard and how the CX landscape has evolved across 10+ industries. They also debate the importance of key CX drivers including human vs. digital, routine vs. emotive journeys, and mass market vs. niche players.
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Previous Reports
2022 U.S. Benchmarks Repot
NPS benchmarks based on NPS Prism customer data spanning Q1 -Q4 2022. The report provides comprehensive metrics and insights across 9 industries - airlines, automotive, consumer banking, convenience retail, grocery, insurance, telecom, utilities, and video streaming.
View Now2022 U.S. Cross-Industry NPS Benchmarks Revealed
NPS Prism's Founder and Director of Strategy & Ops discuss companies who are leading CX for their industry and what makes them successful.
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