Companies Covered in Our Dataset
![walmart-1](https://www.npsprism.com/hubfs/walmart-1.png)
![target-2](https://www.npsprism.com/hubfs/target-2.png)
![costco](https://www.npsprism.com/hubfs/costco.png)
![samsclub](https://www.npsprism.com/hubfs/samsclub.png)
![HEB](https://www.npsprism.com/hubfs/HEB.png)
![traderjoes](https://www.npsprism.com/hubfs/traderjoes.png)
![publix](https://www.npsprism.com/hubfs/publix.png)
![Amazon-Logo](https://www.npsprism.com/hubfs/Amazon-Logo.png)
![Instacart_logo_and_wordmark.svg](https://www.npsprism.com/hubfs/Instacart_logo_and_wordmark.svg.png)
![Kroger-Logo](https://www.npsprism.com/hubfs/Kroger-Logo.png)
and many more
NPS Prism for
Grocery
56
Grocers across the US
NPS Prism includes data on most major grocers.
25
+
Customer Journeys
NPS Prism contains granular NPS analysis across the in-store trip, online shopping, online account, loyalty & membership, and store credit card usage episodes.
80
K+
Customers Surveyed
NPS Prism collects data from a representative sample of over 20K customers every 90 days.
Actionable Insights That Matter
See a sample of the data we analyze in the NPS Prism platform
In-Store
![CR17895_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR17895_PPTX.jpg?width=614&name=CR17895_PPTX.jpg)
Create a Positive In-Store Shopping Experience
See how you stack up against competitors when it comes to the in-store shopping experience. NPS Prism has data on journeys including:
- I selected items in store
- I couldn’t find the product I wanted, or it was not available in store
- I asked a question to a member of staff or tried to in store
- I used or tried to use a coupon in the store
- I checked out/paid for my basket or cart in the store
- I returned/exchanged an item instore or tried to
Online
![glenn-carstens-peters-npxXWgQ33ZQ-unsplash](https://www.npsprism.com/hs-fs/hubfs/glenn-carstens-peters-npxXWgQ33ZQ-unsplash.jpg?width=614&name=glenn-carstens-peters-npxXWgQ33ZQ-unsplash.jpg)
Refine the Online Shopping Experience
Get a better understanding of how customers are using your online order system with granular insights into journeys like:
- I selected items online
- I couldn’t find the product I wanted, or it was not available online
- I selected substitutions for my online order
- I used or tried to use a coupon online
- I checked out/ paid for my online order
- I changed or canceled my order after checking out
- I tracked the status of my order
- I received my online order at home
- I picked up my online order at a store/curbside
- I addressed a problem with my online order (e.g. missing item)
- I returned/exchanged an item online or tried to
Loyalty & Membership
![CR16207_hres-1](https://www.npsprism.com/hs-fs/hubfs/CR16207_hres-1.jpg?width=614&name=CR16207_hres-1.jpg)
Foster Loyalty and Increase Membership
Discover how customers feel about loyalty & membership programs, such as:
- I redeemed loyalty rewards
- I signed up for a new loyalty/membership program or upgraded an existing one
- I renewed my membership, or it was renewed automatically
Credit Card
![CR12128_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR12128_PPTX.jpg?width=614&name=CR12128_PPTX.jpg)
Ensure a Smooth Credit Card Sign-Up Process
Learn what customers like and dislike about the store credit card, with detailed data on journeys like:- I applied for a store credit card
- I paid my credit card bill
Online Account
![glenn-carstens-peters-npxXWgQ33ZQ-unsplash](https://www.npsprism.com/hs-fs/hubfs/glenn-carstens-peters-npxXWgQ33ZQ-unsplash.jpg?width=614&name=glenn-carstens-peters-npxXWgQ33ZQ-unsplash.jpg)
Understand your customer's online journey
- I created an online account
- I updated my personal information
- I resolved a login issue
![CR17895_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR17895_PPTX.jpg?width=614&name=CR17895_PPTX.jpg)
Create a Positive In-Store Shopping Experience
See how you stack up against competitors when it comes to the in-store shopping experience. NPS Prism has data on journeys including:
- I selected items in store
- I couldn’t find the product I wanted, or it was not available in store
- I asked a question to a member of staff or tried to in store
- I used or tried to use a coupon in the store
- I checked out/paid for my basket or cart in the store
- I returned/exchanged an item instore or tried to
![glenn-carstens-peters-npxXWgQ33ZQ-unsplash](https://www.npsprism.com/hs-fs/hubfs/glenn-carstens-peters-npxXWgQ33ZQ-unsplash.jpg?width=614&name=glenn-carstens-peters-npxXWgQ33ZQ-unsplash.jpg)
Refine the Online Shopping Experience
Get a better understanding of how customers are using your online order system with granular insights into journeys like:
- I selected items online
- I couldn’t find the product I wanted, or it was not available online
- I selected substitutions for my online order
- I used or tried to use a coupon online
- I checked out/ paid for my online order
- I changed or canceled my order after checking out
- I tracked the status of my order
- I received my online order at home
- I picked up my online order at a store/curbside
- I addressed a problem with my online order (e.g. missing item)
- I returned/exchanged an item online or tried to
![CR16207_hres-1](https://www.npsprism.com/hs-fs/hubfs/CR16207_hres-1.jpg?width=614&name=CR16207_hres-1.jpg)
Foster Loyalty and Increase Membership
Discover how customers feel about loyalty & membership programs, such as:
- I redeemed loyalty rewards
- I signed up for a new loyalty/membership program or upgraded an existing one
- I renewed my membership, or it was renewed automatically
![CR12128_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR12128_PPTX.jpg?width=614&name=CR12128_PPTX.jpg)
Ensure a Smooth Credit Card Sign-Up Process
Learn what customers like and dislike about the store credit card, with detailed data on journeys like:- I applied for a store credit card
- I paid my credit card bill
![glenn-carstens-peters-npxXWgQ33ZQ-unsplash](https://www.npsprism.com/hs-fs/hubfs/glenn-carstens-peters-npxXWgQ33ZQ-unsplash.jpg?width=614&name=glenn-carstens-peters-npxXWgQ33ZQ-unsplash.jpg)
Understand your customer's online journey
- I created an online account
- I updated my personal information
- I resolved a login issue
Grocery Insights
The Latest
from NPS Prism
Uncover new trends in grocery CX on our blog.
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Prism Insights
Grocers Face Heightened Customer Dissatisfaction: The Impact of Stockouts and Checkouts on NPS
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