Revolutionize Grocery CX
With Data You Can Trust

See how you stack up against competitors when it comes to the in-store shopping experience. NPS Prism has data on journeys including:

• I selected items in store
• I couldn’t find the product I wanted, or it was not available in store
• I asked a question to a member of staff or tried to in store
• I used or tried to use a coupon in the store
• I checked out/paid for my basket or cart in the store
• I returned/exchanged an item instore or tried to

Get a better understanding of how customers are using your online order system with granular insights into journeys like:  

• I selected items online
• I couldn’t find the product I wanted, or it was not available online
• I selected substitutions for my online order
• I used or tried to use a coupon online
• I checked out/ paid for my online order
• I changed or canceled my order after checking out
• I tracked the status of my order
• I received my online order at home
• I picked up my online order at a store/curbside
• I addressed a problem with my online order (e.g. missing item)
• I returned/exchanged an item online or tried to

Discover how customers feel about loyalty & membership programs, such as:

• I redeemed loyalty rewards
• I signed up for a new loyalty/membership program or upgraded an existing one
• I renewed my membership, or it was renewed automatically