Companies Covered in Our Dataset
![USAA-United-Services-Automobile-Association-Logo](https://www.npsprism.com/hubfs/USAA-United-Services-Automobile-Association-Logo.png)
![Bank-of-America-Emblem](https://www.npsprism.com/hubfs/Bank-of-America-Emblem.png)
![chaselogo](https://www.npsprism.com/hubfs/chaselogo.png)
![Chime_company_logo.svg](https://www.npsprism.com/hubfs/Chime_company_logo.svg.png)
![PNClogo.svg](https://www.npsprism.com/hubfs/PNClogo.svg.png)
![Wells_Fargo_Logo_(2020)](https://www.npsprism.com/hubfs/Wells_Fargo_Logo_(2020).png)
![Citi.svg](https://www.npsprism.com/hubfs/Citi.svg.png)
![Capital_One_logo.svg](https://www.npsprism.com/hubfs/Capital_One_logo.svg.png)
![2560px-Discover_Card_logo.svg (1)](https://www.npsprism.com/hubfs/2560px-Discover_Card_logo.svg%20(1).png)
![1200px-American_Express_logo_(2018).svg](https://www.npsprism.com/hubfs/1200px-American_Express_logo_(2018).svg.png)
![US-Bank-Logo](https://www.npsprism.com/hubfs/US-Bank-Logo.png)
and many more
NPS Prism for
Consumer Banking & Payments
105
Consumer Banks
NPS Prism includes data on most major consumer banks in the US.
60
+
Customer Journeys
NPS Prism contains granular NPS analysis across the setup, dispute, issues, manage, advice, and transact customer journeys.
100
K
Customers Surveyed
NPS Prism collects data from a representative sample of 100K customers every 90 days.
Actionable Insights That Matter
See a sample of the data we analyze in the NPS Prism platform
Apply/Setup
![CR18458_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR18458_PPTX.jpg?width=614&name=CR18458_PPTX.jpg)
Streamline the Application and Account Setup Process
Evaluate how you and your competitors are performing in common account setup and application journeys such as:
- Open a new account
- Apply for a new credit card
- Apply for a mortgage
Dispute
![CR18438_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR18438_PPTX.jpg?width=614&name=CR18438_PPTX.jpg)
Make the Dispute Process Less Painful
Use our platform to discover how customers feel about the dispute experience, with data on journeys including:
- Dispute a charge
- Dispute a fee
Issues
![CR17578_hres](https://www.npsprism.com/hs-fs/hubfs/CR17578_hres.jpg?width=614&name=CR17578_hres.jpg)
Simplify Issue Resolution
Make sure customers are satisfied with issue resolution by improving journeys like:
- Resolve a login issue
- Address a POS decline
Manage & Seek Advice
![CR18189_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR18189_PPTX.jpg?width=614&name=CR18189_PPTX.jpg)
Make Routine Account Management Fast & Easy
Design a better account management and advice experience for your customers by understanding your performance across journeys such as:- Manage account/preferences
- Make a deposit
- Make a withdrawal
- Review transactions
- Seek financial advice
Transact
![CR17978_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR17978_PPTX.jpg?width=614&name=CR17978_PPTX.jpg)
Create a Smooth Transaction Experience
See how your brand stacks up against competitors in transaction journeys, including:- Send money
- Pay a bill
- Redeem credit card rewards
![CR18458_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR18458_PPTX.jpg?width=614&name=CR18458_PPTX.jpg)
Streamline the Application and Account Setup Process
Evaluate how you and your competitors are performing in common account setup and application journeys such as:
- Open a new account
- Apply for a new credit card
- Apply for a mortgage
![CR18438_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR18438_PPTX.jpg?width=614&name=CR18438_PPTX.jpg)
Make the Dispute Process Less Painful
Use our platform to discover how customers feel about the dispute experience, with data on journeys including:
- Dispute a charge
- Dispute a fee
![CR17578_hres](https://www.npsprism.com/hs-fs/hubfs/CR17578_hres.jpg?width=614&name=CR17578_hres.jpg)
Simplify Issue Resolution
Make sure customers are satisfied with issue resolution by improving journeys like:
- Resolve a login issue
- Address a POS decline
![CR18189_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR18189_PPTX.jpg?width=614&name=CR18189_PPTX.jpg)
Make Routine Account Management Fast & Easy
Design a better account management and advice experience for your customers by understanding your performance across journeys such as:- Manage account/preferences
- Make a deposit
- Make a withdrawal
- Review transactions
- Seek financial advice
![CR17978_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR17978_PPTX.jpg?width=614&name=CR17978_PPTX.jpg)
Create a Smooth Transaction Experience
See how your brand stacks up against competitors in transaction journeys, including:- Send money
- Pay a bill
- Redeem credit card rewards
Consumer Banking & Payments