Companies Covered in Our Dataset





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and many more
NPS Prism for
Consumer Banking & Payments
105
Consumer Banks
NPS Prism includes data on most major consumer banks in the US.
60
+
Customer Journeys
NPS Prism contains granular NPS analysis across the setup, dispute, issues, manage, advice, and transact customer journeys.
100
K
Customers Surveyed
NPS Prism collects data from a representative sample of 100K customers every 90 days.
Actionable Insights That Matter
See a sample of the data we analyze in the NPS Prism platform
Apply/Setup

Streamline the Application and Account Setup Process
Evaluate how you and your competitors are performing in common account setup and application journeys such as:
- Open a new account
- Apply for a new credit card
- Apply for a mortgage
Dispute

Make the Dispute Process Less Painful
Use our platform to discover how customers feel about the dispute experience, with data on journeys including:
- Dispute a charge
- Dispute a fee
Issues

Simplify Issue Resolution
Make sure customers are satisfied with issue resolution by improving journeys like:
- Resolve a login issue
- Address a POS decline
Manage & Seek Advice

Make Routine Account Management Fast & Easy
Design a better account management and advice experience for your customers by understanding your performance across journeys such as:- Manage account/preferences
- Make a deposit
- Make a withdrawal
- Review transactions
- Seek financial advice
Transact

Create a Smooth Transaction Experience
See how your brand stacks up against competitors in transaction journeys, including:- Send money
- Pay a bill
- Redeem credit card rewards

Streamline the Application and Account Setup Process
Evaluate how you and your competitors are performing in common account setup and application journeys such as:
- Open a new account
- Apply for a new credit card
- Apply for a mortgage

Make the Dispute Process Less Painful
Use our platform to discover how customers feel about the dispute experience, with data on journeys including:
- Dispute a charge
- Dispute a fee

Simplify Issue Resolution
Make sure customers are satisfied with issue resolution by improving journeys like:
- Resolve a login issue
- Address a POS decline

Make Routine Account Management Fast & Easy
Design a better account management and advice experience for your customers by understanding your performance across journeys such as:- Manage account/preferences
- Make a deposit
- Make a withdrawal
- Review transactions
- Seek financial advice

Create a Smooth Transaction Experience
See how your brand stacks up against competitors in transaction journeys, including:- Send money
- Pay a bill
- Redeem credit card rewards
Consumer Banking & Payments