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Stay Ahead of the Curve with
Unbiased Banking CX Insights

Use NPS Prism insights to see which journeys matter most, how you stack up against
industry leaders, and how to balance human vs. digital channels

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Companies Covered in Our Dataset

and many more

NPS Prism for
Consumer Banking & Payments

105
Consumer Banks NPS Prism includes data on most major consumer banks in the US.
60 +
Customer Journeys NPS Prism contains granular NPS analysis across the setup, dispute, issues, manage, advice, and transact customer journeys.
100 K
Customers Surveyed NPS Prism collects data from a representative sample of 100K customers every 90 days.

Actionable Insights That Matter

See a sample of the data we analyze in the NPS Prism platform

Apply/Setup
Dispute
Issues
Manage & Seek Advice
Transact
CR18458_PPTX

Streamline the Application and Account Setup Process

Evaluate how you and your competitors are performing in common account setup and application journeys such as:

  • Open a new account
  • Apply for a new credit card
  • Apply for a mortgage
CR18438_PPTX

Make the Dispute Process Less Painful

Use our platform to discover how customers feel about the dispute experience, with data on journeys including:

  • Dispute a charge
  • Dispute a fee
CR17578_hres

Simplify Issue Resolution

Make sure customers are satisfied with issue resolution by improving journeys like:

  • Resolve a login issue
  • Address a POS decline
CR18189_PPTX

Make Routine Account Management Fast & Easy

Design a better account management and advice experience for your customers by understanding your performance across journeys such as:
  • Manage account/preferences
  • Make a deposit
  • Make a withdrawal
  • Review transactions
  • Seek financial advice 
CR17978_PPTX

Create a Smooth Transaction Experience

See how your brand stacks up against competitors in transaction journeys, including:
  • Send money
  • Pay a bill
  • Redeem credit card rewards
Consumer Banking & Payments

The Latest
from NPS Prism

Uncover new trends in consumer banking & payments CX on our blog.

View more resources
Prism Insights The Power of Points: Why Redeeming Credit Card Rewards Matters Learn More
Prism Insights Let’s Chat: Banking Customer Service Is Going Digital Learn More

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Questions? Contact us at prism@bain.com.