Companies We Cover in Home Improvement
![THD_logo](https://www.npsprism.com/hubfs/THD_logo.jpg)
![LowesLogo_RGB](https://www.npsprism.com/hubfs/LowesLogo_RGB.png)
![Menards-logo](https://www.npsprism.com/hubfs/Menards-logo.png)
![2560px-Best_Buy_Logo.svg](https://www.npsprism.com/hubfs/2560px-Best_Buy_Logo.svg.png)
![ACE-Hardware-logo](https://www.npsprism.com/hubfs/ACE-Hardware-logo.png)
![Wayfair-Logo](https://www.npsprism.com/hubfs/Wayfair-Logo.png)
![Costco](https://www.npsprism.com/hubfs/Website%20Images%20-%202022/Retail/Logos/Costco.png)
![amazon](https://www.npsprism.com/hubfs/amazon.png)
![target-3](https://www.npsprism.com/hubfs/target-3.png)
![Walmart_logo.svg](https://www.npsprism.com/hubfs/Walmart_logo.svg.png)
and many more!
NPS Prism for Home Improvement
Meaningful Insights for Action
See a sample of the data we analyze in the NPS Prism platform
![CR12531_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR12531_PPTX.jpg?width=614&name=CR12531_PPTX.jpg)
Make Your Customer's Vision Come to Life
Evaluate how you and your competitors perform on dream and discover:
-
Research or find inspiration
-
Create a shopping list
![CR18742_hres](https://www.npsprism.com/hs-fs/hubfs/CR18742_hres.jpg?width=614&name=CR18742_hres.jpg)
Improve Search and Compare
Evaluate how you and your competitors perform on journeys such as:
-
Find item(s) and check availability
-
Find solution when item(s) are not available
-
Compare items
-
Ask a question to staff
![CR10371_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR10371_PPTX.jpg?width=614&name=CR10371_PPTX.jpg)
Simplify The Order Process
Discover how customers feel about your build a cart/order experience, with data on journeys including:
-
Select and review item(s)
-
Build a quote
![CR16207_hres-2](https://www.npsprism.com/hs-fs/hubfs/CR16207_hres-2.jpg?width=614&name=CR16207_hres-2.jpg)
Optimize the Purchase Journey
Make sure customers are satisfied with your purchase journey with insights into journeys including:
-
Check out
-
Redeeming rewards, offers and coupons
![CR18512_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR18512_PPTX.jpg?width=614&name=CR18512_PPTX.jpg)
Make Account Management Fast and Easy
See how your brand stacks up against competitors when it comes to account and order management. NPS Prism provides journey-level data on:
-
Receive updates and track status
-
Resolve issues
-
Modify an order
-
Cancel an order
-
Get Support
-
Manage Account
![CR17486_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR17486_PPTX.jpg?width=614&name=CR17486_PPTX.jpg)
Ensure a Seamless Order Delivery
Evaluate how you and your competitors perform when customers receive their orders. NPS Prism includes data on:
-
Receive order at home
-
Pick up order at a store / curbside
-
Get item(s) installed / assembled
![CR17982_hres](https://www.npsprism.com/hs-fs/hubfs/CR17982_hres.jpg?width=614&name=CR17982_hres.jpg)
Simplify the Return/Exchange Process
Use our platform to discover how customers feel about the return/exchange experience, such as:
-
Initiate a return or exchange
-
Return item(s)
-
Get refunded
![CR12531_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR12531_PPTX.jpg?width=614&name=CR12531_PPTX.jpg)
Make Your Customer's Vision Come to Life
Evaluate how you and your competitors perform on dream and discover:
-
Research or find inspiration
-
Create a shopping list
![CR18742_hres](https://www.npsprism.com/hs-fs/hubfs/CR18742_hres.jpg?width=614&name=CR18742_hres.jpg)
Improve Search and Compare
Evaluate how you and your competitors perform on journeys such as:
-
Find item(s) and check availability
-
Find solution when item(s) are not available
-
Compare items
-
Ask a question to staff
![CR10371_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR10371_PPTX.jpg?width=614&name=CR10371_PPTX.jpg)
Simplify The Order Process
Discover how customers feel about your build a cart/order experience, with data on journeys including:
-
Select and review item(s)
-
Build a quote
![CR16207_hres-2](https://www.npsprism.com/hs-fs/hubfs/CR16207_hres-2.jpg?width=614&name=CR16207_hres-2.jpg)
Optimize the Purchase Journey
Make sure customers are satisfied with your purchase journey with insights into journeys including:
-
Check out
-
Redeeming rewards, offers and coupons
![CR18512_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR18512_PPTX.jpg?width=614&name=CR18512_PPTX.jpg)
Make Account Management Fast and Easy
See how your brand stacks up against competitors when it comes to account and order management. NPS Prism provides journey-level data on:
-
Receive updates and track status
-
Resolve issues
-
Modify an order
-
Cancel an order
-
Get Support
-
Manage Account
![CR17486_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR17486_PPTX.jpg?width=614&name=CR17486_PPTX.jpg)
Ensure a Seamless Order Delivery
Evaluate how you and your competitors perform when customers receive their orders. NPS Prism includes data on:
-
Receive order at home
-
Pick up order at a store / curbside
-
Get item(s) installed / assembled
![CR17982_hres](https://www.npsprism.com/hs-fs/hubfs/CR17982_hres.jpg?width=614&name=CR17982_hres.jpg)
Simplify the Return/Exchange Process
Use our platform to discover how customers feel about the return/exchange experience, such as:
-
Initiate a return or exchange
-
Return item(s)
-
Get refunded