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Unlock an omni-channel view of deep CX insights across 20+ customer journeys with NPS Prism.

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Companies We Cover in Home Improvement

and many more!

NPS Prism for Home Improvement

12
Home Improvement Players NPS Prism includes data on most major home improvement retailers in the US.
22
Customer Journeys NPS Prism contains granular NPS analysis across dream and discover, search and compare, build cart/order, purchase, manage order, receive order, return/exchange, support and account management customer journeys.
50 K
Customers Surveyed NPS Prism collects data from a representative sample of over 50K customers every year.

Meaningful Insights for Action

See a sample of the data we analyze in the NPS Prism platform

Dream and Discover
Search and Compare
Build Cart/Order
Purchase
Manage Order & Account
Receive Order
Return/Exchange
CR12531_PPTX

Make Your Customer's Vision Come to Life

Evaluate how you and your competitors perform on dream and discover:

  • Research or find inspiration

  • Create a shopping list
CR18742_hres

Improve Search and Compare

Evaluate how you and your competitors perform on journeys such as:

  • Find item(s) and check availability

  • Find solution when item(s) are not available

  • Compare items

  • Ask a question to staff

 
CR10371_PPTX

Simplify The Order Process

Discover how customers feel about your build a cart/order experience, with data on journeys including:

  • Select and review item(s)

  • Build a quote
CR16207_hres-2

Optimize the Purchase Journey

Make sure customers are satisfied with your purchase journey with insights into journeys including:

  • Check out

  • Redeeming rewards, offers and coupons
CR18512_PPTX

Make Account Management Fast and Easy

See how your brand stacks up against competitors when it comes to account and order management. NPS Prism provides journey-level data on:

  • Receive updates and track status

  • Resolve issues

  • Modify an order

  • Cancel an order

  • Get Support

  • Manage Account
CR17486_PPTX

Ensure a Seamless Order Delivery

Evaluate how you and your competitors perform when customers receive their orders. NPS Prism includes data on:

  • Receive order at home

  • Pick up order at a store / curbside

  • Get item(s) installed / assembled

 
CR17982_hres

Simplify the Return/Exchange Process

Use our platform to discover how customers feel about the return/exchange experience, such as:

  • Initiate a return or exchange

  • Return item(s)

  • Get refunded

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Questions? Contact us at prism@bain.com.