Companies We Cover in Home Improvement










and many more!
NPS Prism for Home Improvement
12
Home Improvement Players
NPS Prism includes data on most major home improvement retailers in the US.
22
Customer Journeys
NPS Prism contains granular NPS analysis across dream and discover, search and compare, build cart/order, purchase, manage order, receive order, return/exchange, support and account management customer journeys.
50
K
Customers Surveyed
NPS Prism collects data from a representative sample of over 50K customers every year.
Meaningful Insights for Action
See a sample of the data we analyze in the NPS Prism platform
Dream and Discover

Make Your Customer's Vision Come to Life
Evaluate how you and your competitors perform on dream and discover:
-
Research or find inspiration
-
Create a shopping list
Search and Compare

Improve Search and Compare
Evaluate how you and your competitors perform on journeys such as:
-
Find item(s) and check availability
-
Find solution when item(s) are not available
-
Compare items
-
Ask a question to staff
Build Cart/Order

Simplify The Order Process
Discover how customers feel about your build a cart/order experience, with data on journeys including:
-
Select and review item(s)
-
Build a quote
Purchase

Optimize the Purchase Journey
Make sure customers are satisfied with your purchase journey with insights into journeys including:
-
Check out
-
Redeeming rewards, offers and coupons
Manage Order & Account

Make Account Management Fast and Easy
See how your brand stacks up against competitors when it comes to account and order management. NPS Prism provides journey-level data on:
-
Receive updates and track status
-
Resolve issues
-
Modify an order
-
Cancel an order
-
Get Support
-
Manage Account
Receive Order

Ensure a Seamless Order Delivery
Evaluate how you and your competitors perform when customers receive their orders. NPS Prism includes data on:
-
Receive order at home
-
Pick up order at a store / curbside
-
Get item(s) installed / assembled
Return/Exchange

Simplify the Return/Exchange Process
Use our platform to discover how customers feel about the return/exchange experience, such as:
-
Initiate a return or exchange
-
Return item(s)
-
Get refunded

Make Your Customer's Vision Come to Life
Evaluate how you and your competitors perform on dream and discover:
-
Research or find inspiration
-
Create a shopping list

Improve Search and Compare
Evaluate how you and your competitors perform on journeys such as:
-
Find item(s) and check availability
-
Find solution when item(s) are not available
-
Compare items
-
Ask a question to staff

Simplify The Order Process
Discover how customers feel about your build a cart/order experience, with data on journeys including:
-
Select and review item(s)
-
Build a quote

Optimize the Purchase Journey
Make sure customers are satisfied with your purchase journey with insights into journeys including:
-
Check out
-
Redeeming rewards, offers and coupons

Make Account Management Fast and Easy
See how your brand stacks up against competitors when it comes to account and order management. NPS Prism provides journey-level data on:
-
Receive updates and track status
-
Resolve issues
-
Modify an order
-
Cancel an order
-
Get Support
-
Manage Account

Ensure a Seamless Order Delivery
Evaluate how you and your competitors perform when customers receive their orders. NPS Prism includes data on:
-
Receive order at home
-
Pick up order at a store / curbside
-
Get item(s) installed / assembled

Simplify the Return/Exchange Process
Use our platform to discover how customers feel about the return/exchange experience, such as:
-
Initiate a return or exchange
-
Return item(s)
-
Get refunded
Home Improvement Insights