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Unlock Insights on
Video & Streaming Customers

NPS Prism provides in-depth CX insights, NPS benchmarks,
and emerging trends for pay TV, live streaming, and over-the-top providers - all updated quarterly.

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Companies Covered in Our Dataset

and many more

NPS Prism for
Video & Streaming

36 +
Video Providers NPS Prism includes data on most major PayTV, Over-the-top, and Live Streaming services
25 +
Customer Journeys NPS Prism contains granular NPS analysis across the joining, using services, billing & payments, managing account, and tech support customer journeys.
65 K+
Customers Surveyed NPS Prism collects data from a representative sample of over 60K customers every 90 days.

Actionable Insights That Matter

See a sample of the data we analyze in the NPS Prism platform

Streaming Insights

The Latest
from NPS Prism

Uncover new trends in streaming
CX in our blog.

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Password-Sharing Is Pervasive Across Streaming Services Read the Blog
When to Go Digital and When to Stay Human? An NPS Analysis. Read The Blog

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Consumer Experience & NPS Benchmarking

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