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Unlock Insights on
Video & Streaming Customers

NPS Prism provides in-depth CX insights, NPS benchmarks,
and emerging trends for pay TV, live streaming, and over-the-top providers - all updated quarterly.

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Companies Covered in Our Dataset

and many more

NPS Prism for
Video & Streaming

36 +
Video Providers NPS Prism includes data on most major PayTV, Over-the-top, and Live Streaming services
25 +
Customer Journeys NPS Prism contains granular NPS analysis across the joining, using services, billing & payments, managing account, and tech support customer journeys.
65 K+
Customers Surveyed NPS Prism collects data from a representative sample of over 60K customers every 90 days.

Actionable Insights That Matter

See a sample of the data we analyze in the NPS Prism platform

Streaming Insights

The Latest
from NPS Prism

Uncover new trends in streaming CX in our blog.

View more resources
Video 2023 NPS Trends in US Streaming Learn More
Prism Insights Prime Time for Boomers: Streaming Services Captivate Older Audiences Learn More

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