Companies Covered in Our Dataset
![Hulu](https://www.npsprism.com/hubfs/Hulu.png)
![Disney+](https://www.npsprism.com/hubfs/Disney+.png)
![Netflix-2](https://www.npsprism.com/hubfs/Netflix-2.png)
![ESPN_Plus.svg](https://www.npsprism.com/hubfs/ESPN_Plus.svg.webp)
![Amazon_Prime_Video_logo.svg](https://www.npsprism.com/hubfs/Amazon_Prime_Video_logo.svg.png)
![1024px-Showtime.svg](https://www.npsprism.com/hubfs/1024px-Showtime.svg.png)
![Paramount+_logo](https://www.npsprism.com/hubfs/Paramount+_logo.png)
![HBO-Max-Logo](https://www.npsprism.com/hubfs/HBO-Max-Logo.png)
![2560px-NBCUniversal_Peacock_Logo.svg](https://www.npsprism.com/hubfs/2560px-NBCUniversal_Peacock_Logo.svg.png)
and many more
NPS Prism for
Video & Streaming
Actionable Insights That Matter
See a sample of the data we analyze in the NPS Prism platform
![CR05772_hres](https://www.npsprism.com/hs-fs/hubfs/CR05772_hres.jpg?width=614&name=CR05772_hres.jpg)
Gain NPS Insights on the
End-to-End Customer Journey
See how you stack up against competitors at an episode-level on journeys like:
-
Join and onboard (e.g., sign up, install new service, etc.)
-
Use services (e.g., browse for content, make purchase or rental, resolve log-in issues, co-view shows, etc.)
- Billing and payments (e.g., resolve issues, manage autopay, etc.)
- Manage account (e.g., setup online profiles, move to new location, etc.)
- Get assistance (e.g., get technical support with or without a visit)
![CR12528_hres (1)](https://www.npsprism.com/hs-fs/hubfs/CR12528_hres%20(1).jpg?width=614&name=CR12528_hres%20(1).jpg)
Learn Why You're Winning and Losing Customers
Better understand what's driving customer flows across the industry with insights into things like:
-
Customer inflows and outflows
-
Share-of-screen
-
Reasons for purchase
- Likelihood to switch
![CR10461_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR10461_PPTX.jpg?width=614&name=CR10461_PPTX.jpg)
Understand What's Driving Satisfaction Across Your Touchpoints
Use our platform to discover how customers feel about and engage with your different online and offline channels, including insights such as:
- Digital channel deep-dives
-
Call center, in-store and technician deep-dives
-
Episode channel path
![CR05772_hres](https://www.npsprism.com/hs-fs/hubfs/CR05772_hres.jpg?width=614&name=CR05772_hres.jpg)
Gain NPS Insights on the
End-to-End Customer Journey
See how you stack up against competitors at an episode-level on journeys like:
-
Join and onboard (e.g., sign up, install new service, etc.)
-
Use services (e.g., browse for content, make purchase or rental, resolve log-in issues, co-view shows, etc.)
- Billing and payments (e.g., resolve issues, manage autopay, etc.)
- Manage account (e.g., setup online profiles, move to new location, etc.)
- Get assistance (e.g., get technical support with or without a visit)
![CR12528_hres (1)](https://www.npsprism.com/hs-fs/hubfs/CR12528_hres%20(1).jpg?width=614&name=CR12528_hres%20(1).jpg)
Learn Why You're Winning and Losing Customers
Better understand what's driving customer flows across the industry with insights into things like:
-
Customer inflows and outflows
-
Share-of-screen
-
Reasons for purchase
- Likelihood to switch
![CR10461_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR10461_PPTX.jpg?width=614&name=CR10461_PPTX.jpg)
Understand What's Driving Satisfaction Across Your Touchpoints
Use our platform to discover how customers feel about and engage with your different online and offline channels, including insights such as:
- Digital channel deep-dives
-
Call center, in-store and technician deep-dives
-
Episode channel path