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Unlock Insights on
Video & Streaming Customers

NPS Prism provides in-depth CX insights, NPS benchmarks,
and emerging trends for pay TV, live streaming, and over-the-top providers - all updated quarterly.

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Companies Covered in Our Dataset

and many more

NPS Prism for
Video & Streaming

36 +
Video Providers NPS Prism includes data on most major PayTV, Over-the-top, and Live Streaming services
25 +
Customer Journeys NPS Prism contains granular NPS analysis across the joining, using services, billing & payments, managing account, and tech support customer journeys.
65 K+
Customers Surveyed NPS Prism collects data from a representative sample of over 60K customers every 90 days.

Actionable Insights That Matter

See a sample of the data we analyze in the NPS Prism platform

Customer Journeys
Product Insights
Channel Insights
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Gain NPS Insights on the
End-to-End Customer Journey

See how you stack up against competitors at an episode-level on journeys like:

  • Join and onboard (e.g., sign up, install new service, etc.)

  • Use services (e.g., browse for content, make purchase or rental, resolve log-in issues, co-view shows, etc.)

  • Billing and payments (e.g., resolve issues, manage autopay, etc.)
  • Manage account (e.g., setup online profiles, move to new location, etc.)
  • Get assistance (e.g., get technical support with or without a visit)
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Learn Why You're Winning and Losing Customers

Better understand what's driving customer flows across the industry with insights into things like:

  • Customer inflows and outflows

  • Share-of-screen

  • Reasons for purchase

  • Likelihood to switch
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Understand What's Driving Satisfaction Across Your Touchpoints

Use our platform to discover how customers feel about and engage with your different online and offline channels, including insights such as:

  • Digital channel deep-dives

  • Call center, in-store and technician deep-dives

  • Episode channel path

 

 

 
Streaming Insights

The Latest
from NPS Prism

Uncover new trends in streaming CX in our blog.

View more resources
Video 2023 NPS Trends in US Streaming Learn More
Prism Insights Prime Time for Boomers: Streaming Services Captivate Older Audiences Learn More

Stay Up to Date on the Latest in
Consumer Experience & NPS Benchmarking

Subscribe to our blog to learn about all the major industry trends revealed by NPS Prism data.

Questions? Contact us at prism@bain.com.