NPS Prism provides in-depth CX insights, NPS benchmarks, and emerging trends for pay TV, live streaming, and over-the-top providers - all updated quarterly.
See a sample of the data we analyze in the NPS Prism platform
See how you stack up against competitors at an episode-level on journeys like:
Join and onboard (e.g., sign up, install new service, etc.)
Use services (e.g., browse for content, make purchase or rental, resolve log-in issues, co-view shows, etc.)
Better understand what's driving customer flows across the industry with insights into things like:
Customer inflows and outflows
Reasons for purchase
Use our platform to discover how customers feel about and engage with your different online and offline channels, including insights such as:
Call center, in-store and technician deep-dives
Episode channel path
Subscribe to our blog to learn about all the major industry trends revealed by NPS Prism data.