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Unlock Insights on
Video & Streaming Customers

NPS Prism provides in-depth CX insights, NPS benchmarks,
and emerging trends for pay TV, live streaming, and over-the-top providers - all updated quarterly.

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Companies Covered in Our Dataset

and many more

NPS Prism for
Video & Streaming

36 +
Video Providers NPS Prism includes data on most major PayTV, Over-the-top, and Live Streaming services
25 +
Customer Journeys NPS Prism contains granular NPS analysis across the joining, using services, billing & payments, managing account, and tech support customer journeys.
65 K+
Customers Surveyed NPS Prism collects data from a representative sample of over 60K customers every 90 days.

Actionable Insights That Matter

See a sample of the data we analyze in the NPS Prism platform

Customer Journeys
Product Insights
Channel Insights
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Gain NPS Insights on the
End-to-End Customer Journey

See how you stack up against competitors at an episode-level on journeys like:

  • Join and onboard (e.g., sign up, install new service, etc.)

  • Use services (e.g., browse for content, make purchase or rental, resolve log-in issues, co-view shows, etc.)

  • Billing and payments (e.g., resolve issues, manage autopay, etc.)
  • Manage account (e.g., setup online profiles, move to new location, etc.)
  • Get assistance (e.g., get technical support with or without a visit)
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Learn Why You're Winning and Losing Customers

Better understand what's driving customer flows across the industry with insights into things like:

  • Customer inflows and outflows

  • Share-of-screen

  • Reasons for purchase

  • Likelihood to switch
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Understand What's Driving Satisfaction Across Your Touchpoints

Use our platform to discover how customers feel about and engage with your different online and offline channels, including insights such as:

  • Digital channel deep-dives

  • Call center, in-store and technician deep-dives

  • Episode channel path

 

 

 

Stay Up to Date on the Latest in
Consumer Experience & NPS Benchmarking

Subscribe to our blog to learn about all the major industry trends revealed by NPS Prism data.