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Grow Your Share of Wallet,
Whether Online or In-Store

Use NPS Prism to determine why your customers shop with you and your competitors.
See how you compare on stockouts, the checkout experience, digital channels and many other CX metrics.

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Companies We Cover in Retail

and many (many!) more

Industries We Cover in Retail


From in-store, to online, to curbside and more, NPS Prism lets you understand where you lead and where you lag your competitors across 25 customer journeys and against 40+ grocery and club store competitors.


Quantify how your customers feel when filling a new script, disputing coverage decisions or copayments, talking to pharmacists and other key journeys.

Retail Journeys That Matter

See a sample of the journeys we analyze from end to end in the NPS Prism platform.

Retail Insights

The Latest
from NPS Prism

Uncover new trends in retail CX in our blog.

Learn More
Suffering Sticker Shock, Grocery Shoppers Flock to Value Stores Read The Blog
Why the Human Touch Still Matters in Grocery Read the Blog

Stay Up to Date on the Latest in
Consumer Experience & NPS Benchmarking

Subscribe to our blog to learn about all the major industry trends revealed by NPS Prism data.