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Grow Your Share of Wallet,
Whether Online or In-Store

Use NPS Prism to determine why your customers shop with you and your competitors.
See how you compare on stockouts, the checkout experience, digital channels and many other CX metrics.

Request a Demo

Companies We Cover in Retail

and many (many!) more

Industries We Cover in Retail

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Grocery

From in-store, to online, to curbside and more, NPS Prism lets you understand where you lead and where you lag your competitors across 25 customer journeys and against 40+ grocery and club store competitors.
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Pharmacy

Quantify how your customers feel when filling a new script, disputing coverage decisions or copayments, talking to pharmacists and other key journeys.

Retail Journeys That Matter

See a sample of the journeys we analyze from end to end in the NPS Prism platform.

In-Store Shopping
Online Shopping
Loyalty & Membership
Credit Card
Online Account
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Make Shopping In-Store an Enjoyable Experience

Ensure your customers shop in your stores with fewer challenges or hiccups. Use NPS Prism to evaluate customer journeys like:

  • Browsing and selecting products

  • Redeeming coupons

  • Checking out

  • Failing to find a desired product

  • Returning or exchanging products

  • Asking staff members questions
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Keep Your Digital Channel as Frictionless as Possible

Create a smoother online ordering and delivery experience by using NPS Prism to evaluate key moments like:

  • Browsing and selecting products

  • Redeeming coupons

  • Checking out

  • Picking up online orders curbside or in-store

  • Modifying an order after checking out

  • Substituting one product for another

  • Failing to find a desired product

  • Returning or exchanging products

  • And more
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Ensure Your Members Feel Appreciated

Design a better membership experience for your most loyal customers by understanding their experience on key journeys, like:

  • Signing up for a loyalty program

  • Upgrading an existing membership

  • Redeeming loyalty awards

  • Renewing membership
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Remove Barriers to Your Store Credit Card

Create a better credit card program to ensure customers sign up and stay on by collecting data on key journeys such as:

  • Applying for for store credit cards

  • Paying credit card bills
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Make It Easy For Customers to Manage Their Accounts

Ensure customers feel in control over their online accounts by improving journeys like:

  • Creating online accounts

  • Updating personal information

  • Resolving login issues
Retail Insights

The Latest
from NPS Prism

Uncover new trends in retail CX in our blog.

Learn More
Why the Human Touch Still Matters in Grocery Read the Blog
Happier Shoppers, Higher Spending: The Value of Loyalty in Grocery Read The Blog

Stay Up to Date on the Latest in
Consumer Experience & NPS Benchmarking

Subscribe to our blog to learn about all the major industry trends revealed by NPS Prism data.