Skip to content

Grow Your Share of Wallet,
Whether Online or In-Store

Use NPS Prism to determine why your customers shop with you and your competitors.
See how you compare on stockouts, the checkout experience, digital channels and many other CX metrics.

Request a Demo

Companies We Cover in Retail

and many (many!) more

Video Overview

What Makes Our Methodology Best In Class

NPS Prism’s survey and data collection methodology was refined through 3,000+ Bain & Company CX projects. We consult both industry and CX experts to design an informative, bias-free survey instrument. On average, we collect data from a representative sample of over 20,000 consumers per industry every 90 days.

Learn More

Stay Up to Date on the Latest in
Consumer Experience & NPS Benchmarking

Subscribe to our blog to learn about all the major industry trends revealed by NPS Prism data.