Use NPS Prism to determine why your customers shop with you and your competitors. See how you compare on stockouts, the checkout experience, digital channels and many other CX metrics.
From in-store, to online, to curbside and more, NPS Prism lets you understand where you lead and where you lag your competitors across 25 customer journeys and against 40+ grocery and club store competitors.
Quantify how your customers feel when filling a new script, disputing coverage decisions or copayments, talking to pharmacists and other key journeys.
See a sample of the journeys we analyze from end to end in the NPS Prism platform.
Ensure your customers shop in your stores with fewer challenges or hiccups. Use NPS Prism to evaluate customer journeys like:
Browsing and selecting products
Redeeming coupons
Checking out
Failing to find a desired product
Returning or exchanging products
Asking staff members questions
Create a smoother online ordering and delivery experience by using NPS Prism to evaluate key moments like:
Picking up online orders curbside or in-store
Modifying an order after checking out
Substituting one product for another
And more
Design a better membership experience for your most loyal customers by understanding their experience on key journeys, like:
Signing up for a loyalty program
Upgrading an existing membership
Redeeming loyalty awards
Renewing membership
Create a better credit card program to ensure customers sign up and stay on by collecting data on key journeys such as:
Applying for for store credit cards
Paying credit card bills
Ensure customers feel in control over their online accounts by improving journeys like:
Creating online accounts
Updating personal information
Resolving login issues
Subscribe to our blog to learn about all the major industry trends revealed by NPS Prism data.
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