Retail Journeys That Matter
See a sample of the journeys we analyze from end to end in the NPS Prism platform.

Make Shopping In-Store an Enjoyable Experience
Ensure your customers shop in your stores with fewer challenges or hiccups. Use NPS Prism to evaluate customer journeys like:
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Browsing and selecting products
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Redeeming coupons
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Checking out
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Failing to find a desired product
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Returning or exchanging products
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Asking staff members questions

Keep Your Digital Channel as Frictionless as Possible
Create a smoother online ordering and delivery experience by using NPS Prism to evaluate key moments like:
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Browsing and selecting products
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Redeeming coupons
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Checking out
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Picking up online orders curbside or in-store
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Modifying an order after checking out
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Substituting one product for another
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Failing to find a desired product
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Returning or exchanging products
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And more

Ensure Your Members Feel Appreciated
Design a better membership experience for your most loyal customers by understanding their experience on key journeys, like:
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Signing up for a loyalty program
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Upgrading an existing membership
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Redeeming loyalty awards
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Renewing membership

Remove Barriers to Your Store Credit Card
Create a better credit card program to ensure customers sign up and stay on by collecting data on key journeys such as:
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Applying for for store credit cards
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Paying credit card bills

Make It Easy For Customers to Manage Their Accounts
Ensure customers feel in control over their online accounts by improving journeys like:
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Creating online accounts
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Updating personal information
-
Resolving login issues

Make Shopping In-Store an Enjoyable Experience
Ensure your customers shop in your stores with fewer challenges or hiccups. Use NPS Prism to evaluate customer journeys like:
-
Browsing and selecting products
-
Redeeming coupons
-
Checking out
-
Failing to find a desired product
-
Returning or exchanging products
-
Asking staff members questions

Keep Your Digital Channel as Frictionless as Possible
Create a smoother online ordering and delivery experience by using NPS Prism to evaluate key moments like:
-
Browsing and selecting products
-
Redeeming coupons
-
Checking out
-
Picking up online orders curbside or in-store
-
Modifying an order after checking out
-
Substituting one product for another
-
Failing to find a desired product
-
Returning or exchanging products
-
And more

Ensure Your Members Feel Appreciated
Design a better membership experience for your most loyal customers by understanding their experience on key journeys, like:
-
Signing up for a loyalty program
-
Upgrading an existing membership
-
Redeeming loyalty awards
-
Renewing membership

Remove Barriers to Your Store Credit Card
Create a better credit card program to ensure customers sign up and stay on by collecting data on key journeys such as:
-
Applying for for store credit cards
-
Paying credit card bills

Make It Easy For Customers to Manage Their Accounts
Ensure customers feel in control over their online accounts by improving journeys like:
-
Creating online accounts
-
Updating personal information
-
Resolving login issues
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