Grow Your Share of Wallet,
Whether Online or In-Store

Use NPS Prism to determine why your customers shop with you and your competitors.
See how you compare on stockouts, the checkout experience, digital channels and many other CX metrics.

Companies We Cover in Retail

and many (many!) more

Industries We Cover in Retail

Grocery

From in-store, to online, to curbside and more, NPS Prism lets you understand where you lead and where you lag your competitors across 25 customer journeys and against 40+ grocery and club store competitors.

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Pharmacy

Quantify how your customers feel when filling a new script, disputing coverage decisions or copayments, talking to pharmacists and other key journeys.

Video Overview

What Makes Our Methodology Best In Class

NPS Prism’s survey and data collection methodology was refined through 3,000+ Bain & Company CX projects. We consult both industry and CX experts to design an informative, bias-free survey instrument. On average, we collect data from a representative sample of over 20,000 consumers per industry every 90 days.

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Retail Insights

The Latest
from NPS Prism

Uncover new trends in retail CX in our blog.

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Interview NPS Prism: The Source for True, Deep NPS Insights Read more

Prism Insights Value-Focused Grocers See Increases in rNPS and Share of Wallet: Explore These and Other Leading CX Trends in Grocery Read more

Grow Your Share of Wallet, Whether Online or In-Store