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From the Inventors of NPS

NPS Benchmarking for a Better Business & Happier Customers

Backed by Bain, NPS Prism is a CX benchmarking platform that shows where you and your competitors are winning and why. Get clear answers to end debates and improve the customer journeys that matter most.

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Companies We Cover

We survey customers from over 500 companies around the world

 
About NPS Prism

Customer Insights
from the Inventors of
the Net Promoter Score

With NPS Prism, business leaders, channel owners and CX experts gain a powerful tool to end debates and make million dollar decisions faster, more easily and with greater confidence. Using this SaaS platform, companies can identify the most impactful improvements to make at the product, channel and journey level, all while benefiting from:

  • Fresh data gathered every 90 days
  • Data derived from over 20K respondents per industry
  • Tailored insights from Bain CX leaders
 About NPS Prism

A Platform That Grows With You

Software
Service
Global Coverage
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More Than a Tool – A Source of Answers

Give your CX, channel and line of business teams a self-serve SaaS platform they can turn to when they need clear answers. Using NPS Prism, your teams can validate or expand on existing data, measure improvements in NPS at multiple levels and identify the targets for change that will make the biggest impact on customer happiness.
Service

Guidance from
Bain & Company Experts

NPS Prism users gain access to tailored insights from CX leaders within Bain & Company. We’ll help you hit the ground running and guide you through the process of translating data from the NPS Prism platform into action.
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A Solution That
Scales With You

The NPS Prism dataset includes customers from every corner of the globe in dozens of markets and multiple industries. You can use NPS Prism for your most strategic market or analyze all the markets you operate within.

NPS Prism
at a Glance

10
Industries Industries across over 30 countries, including banking, grocery, utilities, auto, telco, and more.
30 +
Customer Journeys per Industry See how customers feel about the individual experiences and journeys that matter most.
20 K+
Customers Surveyed per Industry NPS Prism draws on a robust dataset, with regular refreshes every quarter.
Trends in CX

The Latest from NPS Prism

Uncover new trends in CX across all industries

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FREE Report How Inflation Impacts Customer Experience Learn More
LATEST ARTICLE Supply Constraints and Rising Costs Lead to rNPS Decreases for Luxury Vehicle Brands Learn More
NPS Benchmarks Report

See NPS scores for the CX leader in your industry

Download the Report
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Stay Up to Date on the Latest in
Consumer Experience & NPS Benchmarking

Subscribe to our blog to learn about all the major industry trends revealed by NPS Prism data.

Questions? Contact us at prism@bain.com.