
From the Inventors of NPS
NPS Benchmarking for a Better Business & Happier Customers
Backed by Bain, NPS Prism is a CX benchmarking platform that shows where you and your competitors are winning and why. Get clear answers to end debates and improve the customer journeys that matter most.
Request a Demo explore platformCompanies We Cover
We survey customers from over 500 companies around the world





About NPS Prism
Customer Insights
Customer Insights
from the Inventors of
the Net Promoter Score
With NPS Prism, business leaders, channel owners and CX experts gain a powerful tool to end debates and make million dollar decisions faster, more easily and with greater confidence. Using this SaaS platform, companies can identify the most impactful improvements to make at the product, channel and journey level, all while benefiting from:
- Fresh data gathered every 90 days
- Data derived from over 20K respondents per industry
- Tailored insights from Bain CX leaders
A Platform That Grows With You
Software

More Than a Tool – A Source of Answers
Give your CX, channel and line of business teams a self-serve SaaS platform they can turn to when they need clear answers. Using NPS Prism, your teams can validate or expand on existing data, measure improvements in NPS at multiple levels and identify the targets for change that will make the biggest impact on customer happiness.
Service

Guidance from
Bain & Company Experts
NPS Prism users gain access to tailored insights from CX leaders within Bain & Company. We’ll help you hit the ground running and guide you through the process of translating data from the NPS Prism platform into action.
Global Coverage

A Solution That
Scales With You
The NPS Prism dataset includes customers from every corner of the globe in dozens of markets and multiple industries. You can use NPS Prism for your most strategic market or analyze all the markets you operate within.

More Than a Tool – A Source of Answers
Give your CX, channel and line of business teams a self-serve SaaS platform they can turn to when they need clear answers. Using NPS Prism, your teams can validate or expand on existing data, measure improvements in NPS at multiple levels and identify the targets for change that will make the biggest impact on customer happiness.

Guidance from
Bain & Company Experts
NPS Prism users gain access to tailored insights from CX leaders within Bain & Company. We’ll help you hit the ground running and guide you through the process of translating data from the NPS Prism platform into action.

A Solution That
Scales With You
The NPS Prism dataset includes customers from every corner of the globe in dozens of markets and multiple industries. You can use NPS Prism for your most strategic market or analyze all the markets you operate within.
NPS Prism
at a Glance
10
Industries
Industries across over 30 countries, including banking, grocery, utilities, auto, telco, and more.
30
+
Customer Journeys per Industry
See how customers feel about the individual experiences and journeys that matter most.
20
K+
Customers Surveyed per Industry
NPS Prism draws on a robust dataset, with regular refreshes every quarter.
Industries We Cover
We provide comprehensive, granular NPS benchmark data on 10 major industries, with more coming soon.
View All IndustriesTrends in CX
The Latest from NPS Prism
Uncover new trends in CX across all industries
Visit The Blog
LATEST ARTICLE
Supply Constraints and Rising Costs Lead to rNPS Decreases for Luxury Vehicle Brands
Learn More