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Fireside Chat
Behind the Scenes: Prudential's CX Transformation
NPS Prism Co-Founder Rahul Sethi and Prudential's Head of Enterprise Experience Design, Abhii Parakh reveal key strategies for long-lasting organizational change and how to prove the business value of CX with customer analytics.
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Verbatim Insights Series
Today's Top CX Trends in Grocery: The Power of Brand Loyalty
NPS Prism's founder and Grocery Lead explore CX trends in grocery, including the importance of strong customer loyalty, a positive checkout experience, and staff friendliness.
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Verbatim Insights Series
Beyond Customer Satisfaction: Unmasking CX Failures
NPS Inventor Fred Reichheld, and NPS Prism founder Jason Barro dive into common CX pitfalls and how companies across telco, airlines, and grocery can avoid making the same mistakes.
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Verbatim Insights Series
Cracking the Code: Mastering CX Metrics
NPS Prism's Founder and VP of Client Success & Sales explore the key CX metrics organizations should be tracking, why proper CX measurement can be challenging, and how to create an accurate scorecard. Watch Now
Verbatim Insights Series
U.S. Cross-Industry NPS Benchmarks Revealed
NPS Prism's Founder and Director of Strategy & Ops discuss companies who are leading CX for their industry and what makes them successful.
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Verbatim Insights Series
2023 NPS Trends in US Streaming
NPS Prism's Founder and Head of US Streaming dive into the latest streaming news - Netflix' password sharing crackdown, the HBO Max rebrand, new pricing tiers - and how these changes are impacting customer loyalty.
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Verbatim Insights Series
The Human vs. Digital Channel Debate
NPS Prism's Founder and Co-Founder take a closer look at how certain customer journeys are better served with digital solutions and how others are best left to people.
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Verbatim Insights Series
Today's Top CX Trends in Insurance
NPS Prism's Insurance Leads delve into key customer experience themes in P&C and Life, including the impact of inflation, the importance of proactive communication, and the impact of a positive claims experience on NPS.
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Customer Spotlight
Dominion Energy x NPS Prism
Dominion sought an experienced partner who could help them transform meaningful customer insights into data-driven CX strategies.
Learn more