Skip to content

Videos

Fireside Chat

Behind the Scenes: Prudential's CX Transformation

NPS Prism Co-Founder Rahul Sethi and Prudential's Head of Enterprise Experience Design, Abhii Parakh reveal key strategies for long-lasting organizational change and how to prove the business value of CX with customer analytics.

Watch Now
Verbatim Insights Series

Today's Top CX Trends in Grocery: The Power of Brand Loyalty

NPS Prism's founder and Grocery Lead explore CX trends in grocery, including the importance of strong customer loyalty, a positive checkout experience, and staff friendliness.

Watch Now
Verbatim Insights Series

Beyond Customer Satisfaction: Unmasking CX Failures

NPS Inventor Fred Reichheld, and NPS Prism founder Jason Barro dive into common CX pitfalls and how companies across telco, airlines, and grocery can avoid making the same mistakes.

Watch Now
Verbatim Insights Series

Cracking the Code: Mastering CX Metrics

NPS Prism's Founder and VP of Client Success & Sales explore the key CX metrics organizations should be tracking, why proper CX measurement can be challenging, and how to create an accurate scorecard. Watch Now
Verbatim Insights Series

U.S. Cross-Industry NPS Benchmarks Revealed

NPS Prism's Founder and Director of Strategy & Ops discuss companies who are leading CX for their industry and what makes them successful.

Watch Now
Verbatim Insights Series

2023 NPS Trends in US Streaming

NPS Prism's Founder and Head of US Streaming dive into the latest streaming news -  Netflix' password sharing crackdown, the HBO Max rebrand, new pricing tiers - and how these changes are impacting customer loyalty.

Watch Now
Verbatim Insights Series

The Human vs. Digital Channel Debate

NPS Prism's Founder and Co-Founder take a closer look at how certain customer journeys are better served with digital solutions and how others are best left to people.

Watch Now
Verbatim Insights Series

Today's Top CX Trends in Insurance

NPS Prism's Insurance Leads delve into key customer experience themes in P&C and Life, including the impact of inflation, the importance of proactive communication, and the impact of a positive claims experience on NPS.

Watch Now
Customer Spotlight

Dominion Energy x NPS Prism

Dominion sought an experienced partner who could help them transform meaningful customer insights into data-driven CX strategies.

Learn more

Stay Up to Date on the Latest in
Consumer Experience & NPS Benchmarking

Subscribe to our blog to learn about all the major industry trends revealed by NPS Prism data.