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Insights from the NPS Prism Team

CX

NPS Prism at Medallia Experience '24

The NPS Prism team recently had the opportunity to attend the Medallia ...

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CX

How to Combine Competitive NPS Data With Internal Data to Drive CX Improvements

Here's a look at the information you should be collecting to see a holistic ...

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CX

When to Go Digital and When to Stay Human? An NPS Analysis.

Digital transformation is a hot topic for most companies, but not all ...

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CX

How Do You Teach an Algorithm to Love Your Customers?

Why it’s both important and rewarding to consciously embed humanity into ...

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Consumer Banking

Strong Customer Focus Meets Mobile Banking

Chime, a bank without branches, is zooming to the top of the charts on Net ...

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Utilities

U.S. Utilities’ relationship NPS continues to drop amid inflation and the end of favorable COVID-related policies

US utilities looking to counteract the broader decline will need to zero in on ...

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Telco

U.S. Internet Providers See High Churn Risk Due to Increasing Costs

In 2023, approximately 20% of Home Internet customers expressed a strong ...

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