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Provide an Unmatched Customer
Experience in Insurance

Use NPS Prism to uncover detailed CX insights and NPS benchmarks.
See how you stack up across renewal, claims, coverage decisions, and more.

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Companies Covered in Our Dataset

and many (many!) more

NPS Prism for Insurance

30 +
Insurance Competitors Compare performance with all major national and regional insurers
Customer Journeys Across Auto, Home, and Life; categories include purchase, renew, claim, pay, and more.
75 K
Customers Surveyed NPS Prism collects data from a representative sample of 75K insurance customers, with new data and insights each quarter.

Insurance Customer Journeys That Matter

See a sample of the Auto, Home, and Life journeys we analyze from end to end in the NPS Prism platform

Case Study

Behind the Scenes: Prudential's CX Transformation

NPS Prism Co-Founder Rahul Sethi and Prudential's Head of Enterprise Experience Design, Abhii Parakh reveal key strategies for long-lasting organizational change and how to prove the business value of CX with customer analytics.

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Insurance Insights

The Latest from NPS Prism

Uncover new insurance CX trends in our blog.

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Behind the Scenes - Prudential's CX Transformation: 5 key strategies for long-lasting organizational change Learn More
Insurers Have a Digital Dilemma: Complex Claims Learn More

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