Companies Covered in Our Dataset
![USAA](https://www.npsprism.com/hubfs/Website%20Images%20-%202022/Homepage/Logos/USAA.png)
![Allianz.svg](https://www.npsprism.com/hubfs/Allianz.svg.png)
![State-Farm-Logo-1](https://www.npsprism.com/hubfs/State-Farm-Logo-1.jpeg)
![1200px-AXA_Logo.svg](https://www.npsprism.com/hubfs/1200px-AXA_Logo.svg.png)
![GEICO-Logo-768x432](https://www.npsprism.com/hubfs/GEICO-Logo-768x432.png)
![Nationwide-Mutual-Insurance-Company-Logo-2014-present-1-1](https://www.npsprism.com/hubfs/Nationwide-Mutual-Insurance-Company-Logo-2014-present-1-1.png)
![Assicurazioni_Generali_logo.svg](https://www.npsprism.com/hubfs/Assicurazioni_Generali_logo.svg.png)
![Progressive-Logo](https://www.npsprism.com/hubfs/Imported%20sitepage%20images/Progressive-Logo.jpeg)
![Liberty-Mutual-Logo-1](https://www.npsprism.com/hubfs/Liberty-Mutual-Logo-1.png)
![ERGO_Kindlustusgrupi_logo.svg](https://www.npsprism.com/hubfs/ERGO_Kindlustusgrupi_logo.svg.png)
![ROOT-Logo](https://www.npsprism.com/hubfs/ROOT-Logo.png)
![hippo logo](https://www.npsprism.com/hubfs/hippo%20logo.png)
![Travelers-logo](https://www.npsprism.com/hubfs/Travelers-logo.png)
![Ageas.svg](https://www.npsprism.com/hubfs/Ageas.svg.png)
and many (many!) more
Types of Insurance We Cover
NPS Prism for Insurance
Insurance Customer Journeys That Matter
See a sample of the Auto, Home, and Life journeys we analyze from end to end in the NPS Prism platform
![CR17428_hres](https://www.npsprism.com/hs-fs/hubfs/CR17428_hres.jpg?width=614&name=CR17428_hres.jpg)
Make the Consideration Stage Straightforward
Use our platform to discover how customers feel about key aspects of the research experience including:
-
Got advice
- Compared options and chose product
![CR17615_hres](https://www.npsprism.com/hs-fs/hubfs/CR17615_hres.jpg?width=614&name=CR17615_hres.jpg)
Keep Purchase & Renewals Frictionless
Evaluate how you and other insurance providers perform during the purchase & renew experience including:
- Provided follow-up documents
- Purchased my product
- Obtained my insurance documents
- Set up an online account
- Modified my policy
- Renewed my policy or additional services
![CR17874_PPTX (1)](https://www.npsprism.com/hs-fs/hubfs/CR17874_PPTX%20(1).jpg?width=614&name=CR17874_PPTX%20(1).jpg)
Ensure Customers Stay Satisfied Post-Purchase
Make sure customers feel in control over their insurance plan and usage by improving journeys like:
-
Signed up for additional services
- Signed up for smart home/telematics devices
- Used additional services
-
Used smart home/telematics devices
- Got help from insurance provider to avoid damage
- Got emergency assistance
![CR11323_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR11323_PPTX.jpg?width=614&name=CR11323_PPTX.jpg)
Create a Positive Claim Experience
Design a better claim experience for your customers by understanding your performance across journeys such as:
-
Submitted a claim
-
Checked status of my claim
-
Received coverage or liability decision
- Got paid for repairs
![CR18023_hres](https://www.npsprism.com/hs-fs/hubfs/CR18023_hres.jpg?width=614&name=CR18023_hres.jpg)
Make It Easy For Customers to Manage Their Accounts
Design a better account management experience for your customers by understanding their experience on key journeys, including:
-
Paid my bill
-
Managed my account
-
Wanted general information
-
Replaced or added a driver or vehicle
-
Changed payment method
- Resolved a problem or complained
![CR17428_hres](https://www.npsprism.com/hs-fs/hubfs/CR17428_hres.jpg?width=614&name=CR17428_hres.jpg)
Make the Consideration Stage Straightforward
Use our platform to discover how customers feel about key aspects of the research experience including:
-
Got advice
- Compared options and chose product
![CR17615_hres](https://www.npsprism.com/hs-fs/hubfs/CR17615_hres.jpg?width=614&name=CR17615_hres.jpg)
Keep Purchase & Renewals Frictionless
Evaluate how you and other insurance providers perform during the purchase & renew experience including:
- Provided follow-up documents
- Purchased my product
- Obtained my insurance documents
- Set up an online account
- Modified my policy
- Renewed my policy or additional services
![CR17874_PPTX (1)](https://www.npsprism.com/hs-fs/hubfs/CR17874_PPTX%20(1).jpg?width=614&name=CR17874_PPTX%20(1).jpg)
Ensure Customers Stay Satisfied Post-Purchase
Make sure customers feel in control over their insurance plan and usage by improving journeys like:
-
Signed up for additional services
- Signed up for smart home/telematics devices
- Used additional services
-
Used smart home/telematics devices
- Got help from insurance provider to avoid damage
- Got emergency assistance
![CR11323_PPTX](https://www.npsprism.com/hs-fs/hubfs/CR11323_PPTX.jpg?width=614&name=CR11323_PPTX.jpg)
Create a Positive Claim Experience
Design a better claim experience for your customers by understanding your performance across journeys such as:
-
Submitted a claim
-
Checked status of my claim
-
Received coverage or liability decision
- Got paid for repairs
![CR18023_hres](https://www.npsprism.com/hs-fs/hubfs/CR18023_hres.jpg?width=614&name=CR18023_hres.jpg)
Make It Easy For Customers to Manage Their Accounts
Design a better account management experience for your customers by understanding their experience on key journeys, including:
-
Paid my bill
-
Managed my account
-
Wanted general information
-
Replaced or added a driver or vehicle
-
Changed payment method
- Resolved a problem or complained
Behind the Scenes: Prudential's CX Transformation
NPS Prism Co-Founder Rahul Sethi and Prudential's Head of Enterprise Experience Design, Abhii Parakh reveal key strategies for long-lasting organizational change and how to prove the business value of CX with customer analytics.
Learn More