CREATOR OF THE NET PROMOTER SYSTEMSM
Meet Fred Reichheld
Fred Reichheld is a Bain Fellow and the creator of the Net Promoter system of management, a revolutionary, yet simple measure of customer loyalty. Fred’s creation of the Net Promoter Score allows companies to measure promoters, and surpass competitors due to its proven correlation with core company performance metrics.
Built on this proven methodology of NPS and insights from Fred, NPS Prism was created as a natural next step to provide companies with a deeper understanding of their NPS scores and those of their competitors, enabling them to take immediate, direct actions that translate into an economic advantage.