Report: How Inflation Impacts Customer Experience

Discover the Top Strategies Helping CX Leaders Navigate Inflation

Inflation reached a 40-year high in 2022. 1

As prices continue to rise, consumers are rethinking their spending — and how they measure the value of their purchases. 

Our latest report explores how these trends impact customer experience (CX), and the strategies teams can use to drive success in uncertain times. 

Inside, you’ll learn:

• How inflation impacts consumer behaviors

• Strategies for winning at CX in inflationary environments

• Why CX customer feedback matters in tumultuous times

1 According to Bain & Company, “Brief: Turning Inflation Disruption into Value with Six Strategic Steps.” (2022).