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The Latest Articles from Prism

Leading Grocers Outshine Clubs and Mass Retailers in Key Drivers of the In-Store Browsing Experience

6 Key In-Store Factors Boosting Grocers' eNPS Up to 82 Points

U.S. Utilities’ relationship NPS begins to rebound due to easier cost-saving journeys

Telecommunications

U.S. Internet Providers See High Churn Risk Due to Increasing Costs

Net Promoter Score

NPS Prism at Medallia Experience '24

U.S. Utilities See jNPS Disparity Between Gas & Electric

Life & Annuities Insurers See rNPS Declines Due to Decreased Engagement and Economic Factors

Grocers Face Heightened Customer Dissatisfaction: The Impact of Stockouts and Checkouts on NPS

Increased Insurance Premiums Lead to Double Digit pNPS Declines

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