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CX Insights Powered by AI

Bain's partnership with Open AI allows NPS Prism to use generative AI for faster and more reliable data.
Welcome to the future of CX analysis.

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Welcome to Smarter, Faster CX Decisions

Building on Bain's alliance with OpenAI, the developer behind the ChatGPT, DALL·E, and Codex platforms, NPS Prism to provides best-in-class CX measurement powered by industry-leading artificial intelligence tools. 

Generative AI automatically extracts insights, detects survey fraud, and helps you prioritize opportunities so you can move from insight to action faster.

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How it Works

Verbatim Text Analysis
Automatic Sentiment Detection
Survey Fraud Detection
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Global Analysis: 15+ Countries, Multiple Languages

Our AI analyzes millions of text verbatims spanning over 15 countries and multiple languages. Whether it's English, Vietnamese, Thai, or any language you can think of, our AI is fluent.

 
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Intelligent Insights - Automatically Sorted

Say goodbye to hours spent manually sifting through data. Our AI effortlessly categorizes positive and negative mentions, and even identifies key topics in open-ended responses. With this feature, you'll uncover actionable insights faster than ever before.

 
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AI-Powered Fraud Detection

Customer feedback is precious, and we make sure it's genuine. Our AI-driven survey fraud detection system ensures the integrity of your data, allowing you to trust every piece of information you receive.

 
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Navigating the NPS Prism Platform: AI-Powered Tool Tips

Getting the most out of our platform has never been easier. AI-powered tool tips can help guide you through the data, offering real-time suggestions and insights that enhance your CX decision-making.

 
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Learn More About our approach

Best-in-class Methodology

Based on experience from over 3,000 Bain & Company projects, NPS Prism's data collection methodology is guaranteed to produce reliable and fresh data. 

  • Double-blind surveys to remove bias and tailor results
  • Data derived from over 20K respondents per industry
  • Customizable dashboards
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Ready to take your CX strategy to the next level?

Experience the future of CX software and unlock the potential of AI with NPS Prism. Click below to se a sample of your data.

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Questions? Contact us at prism@bain.com.