Posts by Lilian Krohn
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NPS Prism Releases Latest U.S. Benchmarks Report
NPS Prism is thrilled to release our latest US Benchmarks Report, offering CX, product, and business leaders a valuable way to measure customer sentiment, track changes in customer experience ...
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Net Promoter Score
Do Consumers Find AI Chatbots Helpful? New Findings Point to Critical Areas for Improvement
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Net Promoter Score
Over Half of Consumers are Willing to Give AI Chatbots a Try—Where Should CX Pros Begin?
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