BAIN & COMPANY

Meet NPS Prism at CS Week

NPS Prism unites CX and business teams with unbiased, granular NPS insights from your customers. End data debates with a single source of truth and discover cost-saving opportunities at the customer, journey, product, and channel levels.

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You're Invited!

Book Your FREE
20 Minute CX Audit

Book a brief audit with us in the CS Week Exhibit Hall to get unique insights NPS Prism has on your customers. You’ll leave with a new understanding of your CX performance, and fresh ways to improve customer and employee satisfaction while reducing costs.

You'll come away with:

NPS Benchmarks for utilities providers
Your company's NPS scores
Your top CX opportunities

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AN NPS PRISM CASE STUDY
How a National Energy Leader Turned CX Ideas Into Action with NPS Prism

Dominion sought an experienced partner who could help them transform meaningful customer insights into data-driven CX strategies.

Meet The NPS Prism Team

Scott Krenitski
Scott is a Director and Utilities Lead at NPS Prism. Prior to joining the NPS Prism team, Scott worked as a Digital Strategist at Google and Pinterest, led the Commercial team for a Y-Combinator backed start-up, and served as President of Business Operations for a professional soccer team.

Max Lafortune
Max is a Director of Strategy and Business Operations at NPS Prism, with a focus on utilities. Max has also spent time on our Commercial team serving both gas and electric utilities clients. Prior to joining the NPS Prism team, Max served as a Senior Manager in Bain’s Consulting practice focusing on grid strategy and planning.

Our CS team was in a great position to change customer behavior, but we needed more learning and education internally around optimizing the customer experience. We needed a partner who knew more than just the basics of quality CX. We needed someone who could help us bridge the gap between strategy and actuality.

Utibe Bassey

Vice President of Customer Experience, Dominion Energy

Book Your FREE 20 Minute CX Audit

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