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Grow Your Share of Wallet,
Whether Online or In-Store

Use NPS Prism to determine why your customers shop with you and your competitors.
See how you compare on stockouts, the checkout experience, digital channels and many other CX metrics.

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Companies We Cover in Retail

and many (many!) more

Retail Journeys That Matter

See a sample of the journeys we analyze from end to end in the NPS Prism platform.

In-Store Shopping
Online Shopping
Loyalty & Membership
Credit Card
Online Account
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Make Shopping In-Store an Enjoyable Experience

Ensure your customers shop in your stores with fewer challenges or hiccups. Use NPS Prism to evaluate customer journeys like:

  • Browsing and selecting products

  • Redeeming coupons

  • Checking out

  • Failing to find a desired product

  • Returning or exchanging products

  • Asking staff members questions
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Keep Your Digital Channel as Frictionless as Possible

Create a smoother online ordering and delivery experience by using NPS Prism to evaluate key moments like:

  • Browsing and selecting products

  • Redeeming coupons

  • Checking out

  • Picking up online orders curbside or in-store

  • Modifying an order after checking out

  • Substituting one product for another

  • Failing to find a desired product

  • Returning or exchanging products

  • And more
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Ensure Your Members Feel Appreciated

Design a better membership experience for your most loyal customers by understanding their experience on key journeys, like:

  • Signing up for a loyalty program

  • Upgrading an existing membership

  • Redeeming loyalty awards

  • Renewing membership
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Remove Barriers to Your Store Credit Card

Create a better credit card program to ensure customers sign up and stay on by collecting data on key journeys such as:

  • Applying for for store credit cards

  • Paying credit card bills
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Make It Easy For Customers to Manage Their Accounts

Ensure customers feel in control over their online accounts by improving journeys like:

  • Creating online accounts

  • Updating personal information

  • Resolving login issues

Stay Up to Date on the Latest in
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