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See Where You Stand Relative to the Competition

Compare channel performance, identify your moments of truth, measure how changes in your CX strategy impact customer happiness and so much more with NPS Prism.

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What You’ll Accomplish with NPS Prism

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Prioritize Journeys

See exactly which journeys and moments are the biggest drivers of customer satisfaction. With NPS Prism, you’ll never have to guess which experiences your customers care the most about. 

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Understand the “Why”

It’s not enough to know how your customers and your competitors’ customers feel about specific moments in their journeys. Using NPS Prism, you can take a deep dive into these discrete moments and get granular detail on where and how to improve customer happiness.

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Track Performance

Use objective data to track the impact of your key initiatives. NPS Prism data is updated every 90 days, enabling you to observe change over time — both in your own organization and in competitors’.

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Benchmark Against Competitors

Compare your performance throughout the customer journey against that of your competition. With NPS Prism you can view data from a broad competitive set across your industry.

The Features You’ll Use

NPS Prism provides data to support decision-making across functions and initiatives. Our tool provides insights that inform channel tactics, organization-wide CX strategy, marketing efforts, and product development.

How NPS Prism Optimizes Your Work

NPS Prism provides data to support decision-making across functions and initiatives. Our tool provides insights that inform channel tactics, organization-wide CX strategy, marketing efforts, and product development.

 

What Makes Our
Methodology Best In Class

NPS Prism’s survey and data collection methodology was refined through 3,000+ Bain & Company CX projects. We consult both industry and CX experts to design an informative, bias-free survey instrument. On average, we collect data from a representative sample of over 20,000 consumers per industry every 90 days.

Learn More About Our Methodology
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Scale Your NPS Prism
Plan as You Grow

The NPS Prism platform is available with one simple plan with optional add-ons that you can include as you grow your business. Whether you pick the core plan or purchase the core plan and all add-ons, you'll have access to a tool that gives you the  confidence you need to make million-dollar decisions.

View Plans

How Does Your Company Measure up Against the Competition?

Sign up for a demo, and we’ll show you a sneak peak into the data that NPS Prism has on your company and your competitors. Bring your most-pressing CX questions to us, and we’ll point you in the right direction during a live demo.

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Stay Up to Date on the Latest in
Consumer Experience & NPS Benchmarking

Subscribe to our blog to learn about all the major industry trends revealed by NPS Prism data.