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BAIN & COMPANY

The CX Benchmarks Summit at Qualtrics X4

Join NPS Prism experts at Qualtrics X4
March 7-9, 2023
Hyatt Regency Salt Lake City

You're Invited!

Lunch & Lounge, Expert Speakers, Free Access to NPS Prism Data

Burger bar! Need we say more? Join us for lunch and an exclusive look inside CX decision making at Bank of America, GM, Nationwide and Chime. Then get unique insights NPS Prism has on your customers. You’ll leave with a new understanding of how you compare to competitors at the product, channel and journey levels.

Spots are limited!

Book Your FREE 20 Minute CX Audit

Unlock the secrets of exceptional customer experience at this exclusive event!

You'll come away with:

• Your industry's NPS Benchmarks
• Your company's NPS scores
• Your top CX opportunities

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Join for Lunch and Speakers

Burgers & Benchmarks

Take a break from the chaos at Qualtrics X4. Join NPS Prism for a free, exclusive, catered lunch with industry leaders.

For Auto OEMs
Behind the scenes of GM’s CX transformation. How one unexpected episode drove big NPS gains.

Join GM’s Chief Experience Officer and Director of Enterprise CX for an inside look into their strategy to boost NPS through journey and channel improvements and a solid CX tech-stack. You’ll discover innovative techniques to elevate customer satisfaction.

Wednesday, March 8
12:45-2pm, Panel at 1pm
Hyatt Regency Salt Lake City

Featured Panelists

Ralf Nickel, Director of Enterprise CX – Human Interactions & VoC

Donald Chesnut, Chief Experience Officer

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For Financial Services & Insurers
The Art of Personalization: Lessons learned on personalization in Banking and Insurance

It’s no secret that tailoring customer experiences can be a key driver of success. Join CX experts at Bank of America, Nationwide, and Chime, as they share insights into the future of personalization and striking a balance between human and digital interactions.

Thursday, March 9
12:30-2pm, Panel at 1pm
Hyatt Regency Salt Lake City

Featured Panelists

Jeff Lojko - SVP, CX Transformation

Sri Sankar - VP, CX Strategy & Engagement

Sylvie Brew - Senior Director, Member Strategy & Experience

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NPS Prism is the data business that does it right. The data is so valuable to competitors in an industry because they not only look at who's winning at the brand level but it breaks it down into each episode in the customer experience. It's part of my dream of Bain changing the world and how we measure success

Fred Reichheld

CREATOR OF THE NET PROMOTER SYSTEM^SM

Meet The NPS Prism Team

NPS Prism provides answers that bring CX and business teams together. End data debates with a single source of truth: unbiased NPS scores from your customers—and your competitors’ customers—at the product, channel and journey level.

Jason Barro
Jason Barro is the lead partner and founder of NPS Prism, Bain’s customer experience benchmarking service that provides actionable insights to grow loyalty and sales.

Rahul Sethi
Rahul Sethi is an executive vice president and co-founder of our NPS Prism solution, through which he is responsible for our rapidly growing competitive benchmarking business.

Quinn Aldrich
Quinn Aldrich is a vice president on the executive team of NPS Prism, Bain's largest data subscription business focused on CX benchmarking.

Unlock the secrets of exceptional customer experience!

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