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Data That’s Always
Relevant and Reliable

Up to date. Representative. Developed with Bain’s industry-leading expertise in survey design and NPS analysis.
NPS Prism’s data collection and survey methodology is constantly updated and draws from a wide sample, making it the best way to access customer insights in your industry.

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What Makes Our Approach Different

DIY approaches or other 3rd-party solutions typically struggle to achieve the breadth and depth of data required to optimize your customer experience.

Video Overview

Why Proven Methodology Is Essential

Conducting a thorough, actionable CX analysis requires NPS data ranging from the broadest to the most specific measures. To make sure that data is reliable, NPS Prism and Bain & Company refined their methodology over the course of thousands of CX projects, ensuring that even the most specific data points can be relied upon for analysis.

In this video, Jason Barro — founder of NPS Prism — describes how actionable CX strategy requires insight into multiple levels of NPS.

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Learn More About Our Approach

Learn how NPS Prism's Methodology Solves the CX Data Collection Challenge

Download our free eBook to learn how we overcame the challenges of reliable data collection to enable effective CX analysis.

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Prism data has allowed us to double down on understanding where we need to invest — it’s an unbiased way of validating our internal surveys and has brought urgency to many areas that we knew we had to improve.

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How Does Your Company Measure up Against the Competition?

Sign up for a demo, and we’ll show you a sneak peak into data that NPS Prism has on your company and your competitors. Bring your most-pressing CX questions to us, and we’ll point you in the right direction during a live demo.

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