See how your AI bots stack up and where the highest-impact fixes are.

All major brands now run some form of AI chatbot service for customers, but how many can pinpoint where their bots stand relative to competitors, or tell executive leaders if their escalation logic is protecting customer loyalty or quietly costing them?

NPS Prism's latest CX intelligence report benchmarks chatbot NPS across banking, retail, telco, and airlines.  See the leader, average, and laggard for your industry and get a break down of how loyalty is impacted by two key decisions in any bot program: when to offer human support, when to move customers to a different channel

What's inside:

• Industry leaderboards. See the leading chatbot NPS score, industry average, and laggard for banking, retail, telco, and airlines

• Channel transition impact. See how much NPS is impacted when a conversation takes place across two channels vs only in the bot.

• Handoff strategy, by industry. Proactively offering a human mid-conversation produces a dramatically different outcome than escalating only after the bot has failed. See the size of that gap for your industry specifically.