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Utilities

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NPS Prism Releases Latest U.S. Benchmarks Report

NPS Prism is thrilled to release our latest US Benchmarks Report, offering CX, product, and business leaders a valuable way to measure customer sentiment, track changes in customer experience ...
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Customer Episodes

Customer Experience Reconnecting Electricity Service Can Make or Break NPS—Focus on These Two Key Drivers to Create Promoters.

Customer Episodes

5 Ways Utilities Can Drive Satisfaction Among Customers Seeking Help with their Bills

Customer Episodes

How Utilities Drive Customer Satisfaction with Efficient Digital Bill Pay Journeys

U.S. Utilities’ relationship NPS begins to rebound due to easier cost-saving journeys

U.S. Utilities See jNPS Disparity Between Gas & Electric

U.S. Utilities’ relationship NPS continues to drop amid inflation and the end of favorable pandemic-era policies

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