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Utilities

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NPS Prism Releases Latest U.S. Benchmarks Report

NPS Prism is thrilled to release our latest US Benchmarks Report, offering CX, product, and business leaders a valuable way to measure customer sentiment, track changes in customer experience ...
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Customer Episodes

How Utilities Drive Customer Satisfaction with Efficient Digital Bill Pay Journeys

U.S. Utilities’ relationship NPS begins to rebound due to easier cost-saving journeys

U.S. Utilities See jNPS Disparity Between Gas & Electric

U.S. Utilities’ relationship NPS continues to drop amid inflation and the end of favorable pandemic-era policies

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