BAIN & COMPANY

Meet NPS Prism at ITC 2023

NPS Prism unites business teams with unbiased, granular NPS insights from your customers. See how you stack up across renewal, claims, coverage decisions, and more.

You're Invited!

Get Custom Company Insights from Bain Experts

We're excited to join you at ITC and hear from 400+ of the top minds in insurance. To complement your experience, Bain is offering private 20 minute working sessions during the conference. Our experts will show you unique insights from your customers, including how your NPS compares to other insurers and which journeys have the largest impact on your scores.

You'll come away with:

NPS Benchmarks for insurance providers
Your company's NPS scores
Your top opportunities

Not attending ITC but still want a demo? Let us know.

Save Your Spot

an nps prism case study
How a Financial Services Leader Achieved Organizational Change with NPS Prism

Prudential Financial partnered with NPS Prism to align on CX focus areas and foster a customer-first culture.
Read the Case Study

Meet The NPS Prism Team

Anna Krementz
Anna is a Senior Director and Insurance Lead at NPS Prism. She is passionate about CX insights and helping her clients increase customer loyalty and profitability. A ‘Bain Boomerang’, Anna started her Bain career as a consultant for financial services companies. After that, Anna led the sales & marketing department at a California-based venture-backed startup. She then re-joined Bain on the NPS Prism team.

Sarah Grothaus
Sarah is a Senior Manager and Insurance Lead at NPS Prism, where she helps clients glean actionable customer insights across Life Insurance, Property & Casualty, Annuities and other focus areas. Prior to joining Prism, Sarah developed her expertise in customer experience through past CX-focused roles, including customer-centric consulting at PwC and leading CX Insights and Strategy for HBO Max.

Verbatim Video Series
Today's Top CX Trends in Insurance

NPS Prism's Insurance Leads delve into key customer experience themes in P&C and Life, including the impact of inflation, the importance of proactive communication, and the impact of a positive claims experience on NPS.
Watch Now