Posts by Anna Krementz, US Financial Services Lead
Featured
When to Go Digital and When to Stay Human? An NPS Analysis.
At one point or another, most of us have experienced the frustrations that come with a company’s digital touchpoints. No matter how thoroughly you outline your issue or clearly say, ...
Read MoreLife & Annuities Insurers See rNPS Declines Due to Decreased Engagement and Economic Factors
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Insurance
Increased Insurance Premiums Lead to Double Digit pNPS Declines
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Financial Services
Banks See Increases in Digital NPS: See the Impact of Banking Customer Experience Trends
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