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From the Inventors of NPS

NPS Benchmarking for a Better Business & Happier Customers

Backed by Bain, NPS Prism is a CX benchmarking platform that shows where you and your competitors are winning and why. Get clear answers to end debates and improve the customer journeys that matter most.

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Companies We Cover

We survey customers from over 500 companies around the world

About NPS Prism

Customer Insights
from the Inventors of
the Net Promoter Score

With NPS Prism, business leaders, channel owners and CX experts gain a powerful tool to end debates and make million dollar decisions faster, more easily and with greater confidence. Using this SaaS platform, companies can identify the most impactful improvements to make at the product, channel and journey level, all while benefiting from:

  • Fresh data gathered every 90 days
  • Data derived from over 20K respondents per industry
  • Tailored insights from Bain CX leaders
About NPS Prism

A Platform That Grows With You

NPS Prism
at a Glance

Industries Industries across over 30 countries, including banking, grocery, utilities, auto, telco, and more.
30 +
Customer Journeys per Industry See how customers feel about the individual experiences and journeys that matter most.
20 K+
Customers Surveyed per Industry NPS Prism draws on a robust dataset, with regular refreshes every quarter.
Trends in CX

The Latest from NPS Prism

Uncover new trends in CX across all industries

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FREE Report How Inflation Impacts Customer Experience Learn More
LATEST ARTICLE Supply Constraints and Rising Costs Lead to rNPS Decreases for Luxury Vehicle Brands Learn More
NPS Benchmarks Report

See NPS scores for the CX leader in your industry

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