Posts by Angie Han
Featured
When to Go Digital and When to Stay Human? An NPS Analysis.
At one point or another, most of us have experienced the frustrations that come with a company’s digital touchpoints. No matter how thoroughly you outline your issue or clearly say, ...
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Grocery
Grocers Face Heightened Customer Dissatisfaction: The Impact of Stockouts and Checkouts on NPS
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Automotive
Supply Constraints and Rising Costs Lead to rNPS Decreases for Luxury Vehicle Brands
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Grocery
Value-Focused Grocers See Increases in rNPS and Share of Wallet: Explore These and Other Leading CX Trends in Grocery
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