Posts by Angie Han

Featured

When to Go Digital and When to Stay Human? An NPS Analysis.

At one point or another, most of us have experienced the frustrations that come with a company’s digital touchpoints. No matter how thoroughly you outline your issue or clearly say, ...

Grocery

Leading Grocers Outshine Clubs and Mass Retailers in Key Drivers of the In-Store Browsing Experience

Grocery

6 Key In-Store Factors Boosting Grocers' eNPS Up to 82 Points

Grocery

Grocers Face Heightened Customer Dissatisfaction: The Impact of Stockouts and Checkouts on NPS

Automotive

Supply Constraints and Rising Costs Lead to rNPS Decreases for Luxury Vehicle Brands

Grocery

Value-Focused Grocers See Increases in rNPS and Share of Wallet: Explore These and Other Leading CX Trends in Grocery

Want to See How Your Company Measures up Against the Competition?

Posts by Angie Han

When to Go Digital and When to Stay Human? An NPS Analysis.

Leading Grocers Outshine Clubs and Mass Retailers in Key Drivers of the In-Store Browsing Experience

6 Key In-Store Factors Boosting Grocers' eNPS Up to 82 Points

Grocers Face Heightened Customer Dissatisfaction: The Impact of Stockouts and Checkouts on NPS

Supply Constraints and Rising Costs Lead to rNPS Decreases for Luxury Vehicle Brands

Value-Focused Grocers See Increases in rNPS and Share of Wallet: Explore These and Other Leading CX Trends in Grocery

Want to See How Your Company Measures up Against the Competition?

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