The Latest Articles from Prism
Featured
NPS Prism Releases Latest U.S. Benchmarks Report
NPS Prism is thrilled to release our latest US Benchmarks Report, offering CX, product, and business leaders a valuable way to measure customer sentiment, track changes in customer experience ...
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Net Promoter Score
Key Drivers of Long-Term Satisfaction for Annuities Clients
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Net Promoter Score
Online Grocery Order Pickup is an Opportunity to Create Brand Promoters. See What Matters More than Wait Times in Driving Satisfaction
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Net Promoter Score
Why is FWA Outperforming?
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Net Promoter Score
Utilities CX Leaders Revealed—NPS Prism’s 1H 2025 Relationship NPS Rankings Uncover National and Regional Leaders across U.S. Gas and Electric
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Net Promoter Score
How Dominion Energy’s “All in Service” Mindset Drives Company-Wide CX Prioritization and Deepens Customer Trust
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Net Promoter Score
How is FWA Disrupting the U.S. Broadband Market?
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Net Promoter Score
NPS Prism Leader Angie Han Shares Top Takeaways from Shoptalk Fall
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Customer Episodes
Gen Z Customer Retention in Banking: Prioritize Digital Episodes and Mobile App Experiences
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Customer Episodes
Customer Experience Reconnecting Electricity Service Can Make or Break NPS—Focus on These Two Key Drivers to Create Promoters.
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