The Latest Articles from Prism
Featured
NPS Prism Releases Latest U.S. Benchmarks Report
NPS Prism is thrilled to release our latest US Benchmarks Report, offering CX, product, and business leaders a valuable way to measure customer sentiment, track changes in customer experience ...
Read More
Net Promoter Score
Utilities CX Leaders Revealed—NPS Prism’s 1H 2025 Relationship NPS Rankings Uncover National and Regional Leaders across U.S. Gas and Electric
Read More
Net Promoter Score
How Dominion Energy’s “All in Service” Mindset Drives Company-Wide CX Prioritization and Deepens Customer Trust
Read More
Net Promoter Score
How is FWA Disrupting the U.S. Broadband Market?
Read More
Net Promoter Score
NPS Prism Leader Angie Han Shares Top Takeaways from Shoptalk Fall
Read More
Customer Episodes
Gen Z Customer Retention in Banking: Prioritize Digital Episodes and Mobile App Experiences
Read More
Customer Episodes
Customer Experience Reconnecting Electricity Service Can Make or Break NPS—Focus on These Two Key Drivers to Create Promoters.
Read More
Net Promoter Score
Do Consumers Find AI Chatbots Helpful? New Findings Point to Critical Areas for Improvement
Read More
Net Promoter Score
Over Half of Consumers are Willing to Give AI Chatbots a Try—Where Should CX Pros Begin?
Read More
Net Promoter Score
Checkout Options and Experiences Critical to Episode NPS Scores for US Grocery Stores
Read MoreWant to See How Your Company Measures up Against the Competition?
Sign up for a live demo to see the data that NPS Prism has on you and your competitors.
Stay Ahead of the Curve with the
Latest Consumer Experience and NPS Benchmarking Trends.
Subscribe to our newsletter to receive a recurring roundup of the latest industry trends revealed by NPS Prism data and actionable insights shared by CX leaders.
Questions? Contact us at prism@bain.com.